Forest Area Federal Credit Union · 1 day ago
Senior Member Specialist & Lending support (MSR3)
Kingsley, MI
Full-time
Onsite
Mid, Senior Level
1+ years expForest Area Federal Credit Union is seeking a Senior Member Specialist & Lending support (MSR3) to provide exceptional service and support to members on their financial journeys. This role involves processing transactions, guiding members through the loan process, and ensuring compliance with credit union policies while contributing to the growth of lending and member services.
BankingFinancial Services
Responsibilities
Communicate daily with members and deliver an outstanding service experience
Process debit disputes, wires, stop payments, and a variety of member transactions
Open all account types including personal, business, HSA, and IRA accounts
Receive, prepare, and organize member loan applications for underwriting
Guide members through the loan process—providing education, options, and solutions
Complete required Financial Counseling certification to better support members’ needs
Cross-sell credit union products such as checking, savings, loans, and loan protection
Ensure all documentation is complete, accurate, and compliant with CU policies and regulations
Support teller operations as needed—processing deposits, withdrawals, payments, and balancing your cash drawer
Assist with member follow-ups, correspondence, record updates, and general administrative tasks
Act as a liaison between members and internal departments to ensure seamless service
Perform additional duties to support branch operations and team success
Qualification
Required
1–3 years of related financial, banking, or member service experience
Associate degree or completion of relevant certification, licensing, or specialized training
Strong communication and problem-solving skills
Ability to multitask in a dynamic, member-focused environment
A passion for helping members succeed financially
Preferred
Certified Financial Counselor
Company
Forest Area Federal Credit Union
Forest Area Federal Credit Union offers one-stop solutions for personal and business banking needs.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Alex Lutke
Chief Executive Officer
Robert Raden
Chief Executive Officer
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