Help Desk Support Technician jobs in United States
cer-icon
Apply on Employer Site
company-logo

NuAxis Innovations ยท 1 day ago

Help Desk Support Technician

positionFalls Church, VA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

NuAxis Innovations is a federal IT company focused on enhancing customer experience in government solutions. They are seeking a Help Desk Support Technician to provide Tier 1 support for end users, addressing hardware/software issues and ensuring efficient incident management.

CRMGovernmentInformation Technology
check
H1B Sponsor Likelynote

Responsibilities

Respond to user support requests via phone, email, and direct customer contacts; provide courteous, solutions-oriented support
Enter, manage, and document incidents in a ticketing system; ensure accurate categorization, notes, and closure confirmations
Install and test PCs, printers, and peripherals; configure OS; load COTS and application software; perform upgrades and maintenance
Troubleshoot hardware/software issues and coordinate repairs; perform diagnostics and restore normal operations
Support Active Directory functions including password resets; support VPN, remote desktop/Bomgar, and network connectivity troubleshooting using command-line and standard tools
Support MDM for mobile devices (iOS) and endpoint configuration as required
Perform imaging tasks (including PXE boot imaging) and assist with system deployments and refresh cycles
Perform manual antivirus scans after malicious incident notifications and follow documented response procedures
Maintain relevant documentation and contribute to knowledge base articles to reduce repeat incidents
Receive equipment deliveries, maintain inventory/records, assist with imaging systems, and prepare/track equipment shipments to customers
Escalate unresolved issues to appropriate system engineers/administrators and communicate status to users per SLA

Qualification

CompTIA A+ certificationTier 1 supportWindows 10/11Office 365Adobe Acrobat DCTicketing systemsCustomer serviceCloud computing conceptsApple devices

Required

CompTIA A+ certification (or equivalent)
Proficiency resolving Tier 1 support issues via phone, email, remote desktop, and on-site support as required
Working knowledge of Windows 10/11, Office 365, Adobe Acrobat DC; familiarity with Apple devices supported
Experience with ticketing systems and customer service in IT support environments

Preferred

Knowledge of cloud computing concepts (plus)
Experience supporting identity/access workflows and multi-application account provisioning (nice to have)

Company

NuAxis Innovations

twittertwittertwitter
company-logo
NuAxis Innovations is a provider of professional services and IT solutions for federal government and commercial enterprises.
dateFounded in 2002
location
Vienna, Virginia, USA
people-size201-500 employees
web-link
http://www.nuaxis.com

H1B Sponsorship

NuAxis Innovations has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2020 (3)

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
Raza Latif
CEO
linkedin

Recent News

PR Newswire
NuAxis Innovations Empowers Growth with Unanet
2025-09-30
Company data provided by crunchbase