Aptiv · 9 hours ago
Senior Quality and Warranty Engineer
Troy, MI
Full-time
Onsite
Senior Level
5+ years expAptiv is a company focused on ensuring customer satisfaction, and they are seeking a Senior Quality and Warranty Engineer. The role involves managing and resolving escalated quality-related issues across the supply chain, developing warranty analysis processes, and collaborating with various teams to ensure quality standards are met.
AutomotiveAutonomous VehiclesElectric VehicleRide SharingSoftware
Hiring Manager
Patrick Good Jr.
Responsibilities
Serve as the senior point of contact for customer quality and warranty concerns, ensuring prompt response and resolution of issues
Be proficient and/or learn all customer portals and warranty procedures
Monitor and report customer quality and warranty performance metrics (e.g., PPM, customer scorecards, IPTV) and drive continuous improvement initiatives to meet and exceed customer expectations
Review warranty claims per customers' requirements to identify problems
Coordinate warranty returns and testing
Lead/participate in root cause analysis using problem solving tools
Oversee the preparation and submission of customer-required documentation, including 8D reports, and other quality deliverables
Work with engineering teams to define and implement design and/or manufacturing changes to fix quality and/or warranty issues
Provide technical support and guidance on warranty-related matters to internal teams and customers
Maintain accurate records of warranty claims, investigations, and resolutions
Develop and create reports and/or presentations for management and customers at defined frequency and/or on demand
Analyze warranty data and trends to identify risks and proactively address potential customer concerns and/or high warranty costs
Ensure lessons learned and best practices are shared across manufacturing sites to prevent recurrence of issues
Dispute warranty claims and/or costs charged inappropriately to Aptiv
Be the primary point of contact for warranty costs related matters within internal teams and with customers
Work closely with manufacturing plants to ensure that customer quality requirements are consistently met and that quality systems are effectively implemented
Collaborate with finance and customer service teams to track warranty costs, make future estimates, support claims reconciliation, and ensure accurate reporting of warranty-related expenditures
Qualification
Required
Bachelor's degree in Engineering, Quality Management, or a related field (or equivalent experience)
Minimum of 5 years of experience in a customer-facing quality role, within the automotive industry with OEMs and Tier 1
Experience with warranty systems of the vehicle OEMs (Ford, GM, STLA, Nissan, BMW, Tesla etc.) is required
Strong knowledge of quality management systems (IATF 16949, ISO 9001) and customer-specific requirements
Proven experience in managing customer relationships and resolving warranty issues while striving for warranty costs reduction
Excellent problem-solving skills with a strong ability to perform root cause analysis and implement corrective actions
Critical thinking and data analysis skills
Strong communication, interpersonal, and negotiation skills to effectively interface with customers and internal teams, achieving the desired goals
Ability to prioritize tasks, manage multiple requirements, and deliver results in a fast-paced environment
Proficiency in quality-related software and tools (e.g., Minitab, statistical analysis software) and Microsoft Office Suite (Excel, PowerPoint, Word)
Preferred
Spanish speaking skills and experience in working or travelling to Mexico
Experience with Automotive Electrical Systems and Electrical/Electronics manufacturing
Company
Aptiv
Aptiv is a global technology company that develops safer, greener, and more connected solutions, which enable the future of mobility.
10001+ employees
H1B Sponsorship
Aptiv has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (85)
2024 (185)
2023 (148)
2022 (197)
2021 (159)
2020 (97)
Funding
Current Stage
Public CompanyTotal Funding
$2.97BKey Investors
US Department of Energy
2024-09-09Post Ipo Debt· $2.15B
2024-06-04Post Ipo Debt· $816.13M
2017-12-04IPO
Leadership Team
Rodney O'Neal
CEO & President
Varun Laroyia
EVP & Chief Financial Officer
Recent News
Morningstar.com
2026-01-09
2026-01-06
2026-01-05
Company data provided by crunchbase