This job has closed.

Orlando Health · 1 day ago

Scheduling Coordinator - Corporate Scheduling

Orlando, FL

Full-time

Onsite

Entry Level

1+ years exp

Orlando Health is a trusted healthcare organization committed to delivering professional and compassionate care. The Scheduling Coordinator will communicate with physicians and patients to manage scheduling, rescheduling, and cancellation of tests and procedures, ensuring excellent customer service and adherence to scheduling criteria.

Health CareHospitalMedicalNon Profit

H1B Sponsor Likely

Responsibilities

Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time

Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary

Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times

Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy

Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources

Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry

Maintains basic understanding of the medical needs during the screening process for scheduling an appointment

Consistently reviews the schedules daily and communicates all changes to appropriate staff

Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health

Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary

Identifies customer service issues and resolves or initiates necessary follow-up

Adheres to all portions of the Orlando Health Professional Appearance Policy at all times

Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards

Maintains compliance with all Orlando Health policies and procedures

Maintains regular communication with the practices regarding scheduling matters, as deemed necessary

Attends departmental meetings/in-services and participates in process improvement initiatives

Assume the responsibility for professional growth and development

Qualification

Scheduling systems knowledgeICD-9/ICD-10 knowledgeCustomer service experienceComputer proficiencyTelephone etiquetteProfessional communicationTeam player attitude

Required

High school graduate or equivalent

Must complete Orlando Health medical terminology course within 90 days of hire

One (1) year of retail, customer service or health care

Computer experience required

Benefits

FREE education programs

Well-being services

Company

Orlando Health

Glassdoor3.9

Orlando Health is one of Florida's most comprehensive private, not-for-profit healthcare networks.

Founded in 1918

Orlando, Florida, USA

10001+ employees

https://www.orlandohealth.com/

H1B Sponsorship

Orlando Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (12)

2024 (6)

2023 (2)

2022 (4)

2021 (3)

2020 (1)