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HavenSmart, LLC · 1 day ago

Service Technician

Tampa, FL 33605

Full-time

Onsite

Entry, Mid Level

2+ years exp

HavenSmart, LLC is dedicated to providing high-quality customer service and is seeking a Service Technician to join their team. This role involves assisting clients on-site with technical issues, diagnosing problems, and recommending solutions in a timely manner.

Health Care

Responsibilities

Review client's current equipment configuration and recommend upgrades/enhancements, where warranted

Diagnose complex technical issues, use component isolation to address client issues in a timely manner

Handle onsite customer technical support issues and provide solutions

Document all information on what work was done onsite in our system

Ensure all parts and cables used onsite are properly added to the work order for billing along with labor

Improve existing client systems by evaluating objectives and specifications, reviewing proposed changes and making recommendations for upgrades. Work with service manager to provide proposals to clients

Maintain client confidence by keeping their information confidential

Determine the most efficient and effective ways to answer a client's questions

Escalate queries and concerns as appropriate

When a defective product is found during a service appointment, the RMA is started with the manufacturer, documented within the system, and communicated with the Service Manager

Qualification

Network supportAV experienceControl4 knowledgeSecurity & alarm systemsHome automationAudio/video distributionMultitasking skillsProblem-solving skillsOrganizational skillsTime-management skillsAttention to detailCommunication skills