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MGM Resorts International · 1 day ago

Director of Entertainment Operations - Northfield Park

Northfield, OH

Full-time

Onsite

Lead/Staff, Director/Executive

4+ years exp

MGM Resorts International is a leading company in the entertainment industry, seeking a Director of Entertainment Operations to oversee and integrate initiatives within the Entertainment divisions of their properties. This role involves managing theater operations, ticketing sales, and production elements while ensuring employee engagement and guest satisfaction.

GamblingHospitalityResorts

Responsibilities

Establishes and directs the execution of the operating plan for assigned venues, consistent with the strategic vision of the Entertainment division and the properties

Oversee theater operations and various technical aspects of venues under their direction including all maintenance and repairs. Collaborate with development team to create and plan new entertainment concepts and execute on established plans

Oversee property ticketing sales and management of box offices for venues assigned, maintaining two-way dialogue with corporate ticketing on inventory and yield management

Oversee production elements of various nonticketed events. This includes all band/act setups and teardowns. Strong collaboration with property based special events teams to execute on their established strategies for other events (e.g. casino tournaments and brand activation events)

Manage monthly/annual departmental budget/forecast; provide supporting documentation for senior management’s review, when necessary. Monitor departmental expenditures, prepare justification for budget variations, and project increases for new projects. Recommend capital expenditures to maintain optimal operating environment

Manage client and property stakeholder relationships and cross functional interfaces at multiple levels within the Entertainment division and throughout the Company

Drive employee engagement and guest experience through coaching, training and development

Qualification

Entertainment operations managementBudget managementEvent managementTicketing managementProduction managementCoachingTrainingGuest experience enhancementRelationship building

Required

4+ years of prior relevant experience in production, showroom, or entertainment operations

Strong background in ticketing, production, bookings, and event management

Demonstrated success building and maintaining relationships with agents and agencies

Solid financial acumen, including hands-on experience with budgeting, profit and loss management, labor cost control, purchasing, forecasting, and capital project management

Preferred

Experience managing a showroom and box office is preferred

A bachelor's degree is preferred but not required

Benefits

Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

Free meals in our employee dining room

Free parking on and off shift

Health & Income Protection benefits (for eligible employees)

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community