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Marriott International · 1 day ago

Director of Information Technology

Orlando, FL

Full-time

Onsite

Lead/Staff, Director/Executive

$138K/yr - $184K/yr

5+ years exp

Marriott International is a leading hospitality company, and they are seeking a Director of Information Technology to oversee the implementation and support of data and telecommunication systems. This role involves managing IT resources, developing policies, and ensuring customer satisfaction while maintaining budgetary oversight and compliance with security protocols.

LeisureTourismTravel

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Directs and manages the implementation, support, enhancement, and utilization of data and telecommunication systems utilizing internal, corporate, and vendor resources

Verifies that resources are utilized to maximize profitability and customer satisfaction

Directs the activities and monitors the performance of the Information Technology staff in support of computer operations, operating systems, database administration, desktop/help desk support, telecommunications, data networks, and system security. This includes cross training staff to provide consistent support

Partners with Corporate Information Technology and Property Senior Management to develop and implement policies and procedures that support the company's goals and objectives

Prepares and administers the departmental budget and forecasting

Provides guidance to the department in the following areas: demand management, solution definition, business analysis, project management and service provider management

Verifies that the appropriate security and disaster recovery policies and procedures are implemented, maintained and adhered to

Identifies solutions that may advance opportunities, address pain points or further the business strategy

Coordinates the implementation of business processes, data integrity audits and functional training to support use of business systems

Provides high level project and vendor oversight

Serves as liaison between departments and selected vendors as needed

Provides high level client relationship support to both departmental and property sales teams for all client events

Assists in evaluation, selection, and implementation process for software, hardware, and/or consultants for specific projects when applicable

Analyzes, communicates and implements property strategy to drive technology revenue and contribute to property's overall business success

Manages technology profit and loss

Monitors and controls all technology-impacted revenues and expenses generated by the property including, but not limited to: telecommunications, HSIA, business center technologies and A/V

Verifies that property management has realistically budgeted CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements

Advises and verifies that property management has adequately addressed technology needs in short- and long-term planning. Reviews vendor proposals and selects appropriate vendor for technologies/hardware

Delivers excellent customer service throughout the customer experience and encourages the same from other employees

Reviews guest feedback with leadership team and verifies appropriate corrective action is taken

Coordinates and communicates event details both verbally and in writing to the customer and property operations

Responds to and handles guest problems and complaints. Uses personal judgment and expertise to enhance the customer experience

Stays available to solve problems and/or suggest alternatives to previous arrangements

Works to improve customer service by integrating obtained feedback and personal judgment into action plans

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement

Facilitates the development of creative solutions to overcome obstacles and verifies implementation to continually improve guest satisfaction results

Interviews, selects and trains employees

Appraises employee's productivity and efficiency for the purpose of recommending promotions or other changes in status

Provides for the safety and security of the employees or the property

Monitors employee attendance and records absences/tardiness. Helps direct supervisors to achieve their own development goals

Conducts annual performance appraisal with direct reports according to Standard Operating Procedures

Qualification

Information Technology ManagementData Systems ImplementationProject ManagementBudget ManagementVendor ManagementCustomer ServiceBusiness AnalysisDisaster RecoveryTechnical TrainingTeam Leadership

Required

2-year degree from an accredited university in Information Technology, Computer Science, or related major; 10 years' experience in Information Technology, Computer Science or related professional area

4-year bachelor's degree from an accredited university in Information Technology, Computer Science, or related major; certified trainer; 5 years' experience in Information Technology, Computer Science, or related professional area

Benefits

Bonus Eligible: Y

Company

Marriott International

Glassdoor4.0

Marriott International, Inc.

Founded in 1927

Bethesda, Maryland, USA

10001+ employees

http://travel-brilliantly.marriott.com

H1B Sponsorship

Marriott International has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (101)

2024 (84)

2023 (97)

2022 (77)

2021 (37)

2020 (58)