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Ring Power Cat · 1 day ago

Inside Sales Advisor - Parts - Utilites

US-SC-Aiken

Full-time

Onsite

Entry Level

1+ years exp

Ring Power Cat is a leading Caterpillar dealer specializing in construction equipment and customer service. The Inside Sales Advisor role involves maintaining company standards, providing consultative support to customers, and ensuring order accuracy while fostering strong customer relationships.

Energy

Responsibilities

Maintains company standards in housekeeping and contamination control

Greets customer promptly and professionally. Identifies order accuracy and captures appropriate customer signatures upon receipt

Supports key business initiatives such as freight recovery, service charge reduction, returns and collections

Assist customer in a consultative manner to provide best solution while determining urgency, including "Need by Date" and accurately capturing pertinent data (call log)

Knowledgeable on CAT and other Prime Product lines. Stays current on all informational resources and training curriculum

Clear communication with customer on processing, tracking and completion of orders. Relays pertinent customer information to management that could impact "Trusted Partner" relationship

Performs other duties as assigned

Qualification

Customer ServiceCommunicationProblem SolvingMicrosoft OfficeAdaptabilityWarehouse OperationsStress ManagementEnglish ProficiencyInterpersonal SkillsInitiative