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American Medical Response · 1 day ago

Operations Supervisor/Ambulance Supervisor

Buffalo, NY

Full-time

Onsite

Mid Level

$32/hr - $32/hr

3+ years exp

American Medical Response is dedicated to delivering compassionate, quality medical care, primarily in emergency and patient relocation services. The Operations Supervisor is responsible for day-to-day operations, including communication between field staff and management, equipment maintenance, and ensuring quality field operations.

Health CareTransportation

Responsibilities

Directs, monitors, communicates with and evaluates all field employees in his/her assigned area

Acts as a liaison with patients, public safety agencies, training institutions, hospital personnel, and other system users

Ensures maintenance of qualify field operations through daily contact, oversight, communication and evaluation

Assists with preparation of employee evaluations and field crew contact reports

Ensures PCRs and other field paperwork is reconciled daily in conjunction with the PCR processing

Ensures operational response exceptions are brought to closure with appropriate action

Provides staff counseling and guidance and information regarding AMR Operations

Promptly investigates incidents involving assigned units of personnel, including filling of internal and external reports and counseling staff

Ensures maintenance of adequate levels of staffing, equipment and medical supplies for field units

Implements and enforces company policies and standards

Performs direct ALD patient care activities

Maintains communication with other agencies and departments

Serves on committees with other departments to set policies and generate ideas

Performs other related duties as required

Prepares reports and manages projects as assigned by Operations Manager or Director of Operations

Maintains availability during disaster situations or mass casualty incidents and assists in any capacity needed

Attends scheduled meetings as required by Operations Manager or Regional Director

Responsible for complying with all local, state, and federal employment laws and company policies

Responsible for supervising, directing and developing subordinates, including completing performance reviews, counseling sessions, etc

Responsible for developing and maintaining department budgets

Responsible for adhering to all company policies and procedures

Directs AMR resources during mass casualty/disaster operations

Adheres to and complies with information systems security

Attends information security training when offered. Reports information systems security problems

Mentors employees, conducts performance evaluations, counsels and provides disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results

Champions affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc. Responsible for compliance with and enforcement of company/department policies and procedures