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CRIO · 1 day ago

Billing and Collections Associate

United States

Full-time

Remote

Entry Level

$45K/yr - $54K/yr

2+ years exp

CRIO is a leading provider of eSource solutions for clinical research, and they are seeking a highly motivated and experienced Billing and Collections Specialist to join their accounting and financial operations team. This role involves managing accounts receivable, ensuring timely collection of outstanding debts, resolving billing issues, and maintaining positive relationships with clients.

Clinical TrialsData StorageInformation TechnologyManagement Information Systems

Growth Opportunities

Responsibilities

Manage process for collecting customer payments per invoice terms

Handle inbound and outbound e-mail and call communications

Establish relationship with customers to ensure timely payment of invoices

Understand and be able to explain contract pricing and billing practices

Process and review account adjustments

Reduce delinquency rate for customers

Enlist the efforts of customer success team and senior management when necessary to accelerate the collection process

Provide exceptional customer service by addressing client concerns and resolving disputes

Utilize tools to organize and report on collection activity

Qualification

BillingCollections ExperienceFinancial Reporting ToolsCustomer Service PracticesProblem-Solving SkillsPhone EtiquetteCommunication SkillsOrganizational SkillsTeamworkAttention to Detail

Required

2+ years of Billing and Collections Experience

Proven experience in collections

Strong phone etiquette with excellent verbal communication skills

Strong problem-solving skills, with the ability to prioritize tasks

Ability to build strong relationships with customers and key stakeholders

Strong organizational skills and attention to detail

Proficient in customer service practices, ensuring client satisfaction throughout the collection process

Ability to work independently as well as part of a team in a fast-paced environment

Familiarity with financial reporting and analysis tools, such as QuickBooks, NetSuite, Excel, Google Sheets, and Monday.com

Manage Repayment Plans

Benefits

Work from anywhere

Unlimited PTO

401k company match

Healthcare

Dental

Vision (Company Paid 100%)

Life insurance

Professional development

Work From Home Expense Reimbursement

Company

CRIO

CRIO is a health tech company helping pharma, biotech, research sites, and academic research centers streamline regulatory workflows with one system that enables a single point of data capture.

Founded in 2016

Boston, Massachusetts, USA

51-200 employees