U-Haul ยท 3 weeks ago
POS Support Specialist
United States
Full-time
Remote
New Grad, Entry Level
$19/hr - $19/hrU-Haul is looking for a POS Support Specialist to join the team in Phoenix, Arizona. The role involves providing remote support to U-Haul dealers, centers, and internal users of U-Haul applications and systems, troubleshooting issues with peripherals, and ensuring smooth operation of software and network functions.
LogisticsService IndustryTransportation
Responsibilities
Provide Remote support, via phone queues and live chat assistance, to all applications used to facilitate rental transactions and daily functions of U-Haul field and internal personnel
Troubleshoot U-Haul owned and maintained peripherals, ie: printers, cash drawers, mobile devices, computer workstations, credit card payment terminals, modems, routers, switches, etc
Identify software discrepancies and report to development teams for resolution
Research issues and assist in swift incidence and response scenarios
Tier 1 issue troubleshooting and resolution with full documentation and escalation as applicable
Trace possible network issues that impede the proper function of the software and escalate as appropriate
Identify Voice and VoIP issues and resolve or escalate as appropriate
Assist with resetting, and troubleshoot User softphone equipment
Build and manage field mobile devices using Meraki
Work with routers, switches, and modems on a Tier 1 level
Qualification
Required
Fundamental working understanding of basic network functions, ie: Ping, tracert, etc
Understanding of IP addresses, and configuration of routers, modems, and switches
Support, identify, and resolve operating system and browser issues
Troubleshoot multiple mobile devices utilizing U-Haul mobile applications
System diagnostics and specifications via command prompt
Ticket logging proficiency. Detailed and complete descriptions of issues and resolution
Appropriate professionalism and demeanor, including phone and chat etiquette
Ability to type quickly and articulate information clearly
Understanding of networked equipment and the ability to remotely install, troubleshoot, and resolve peripheral hardware issues
Working knowledge of operating systems and browsers
Typing speed minimum of 45 wpm
Excellent written and verbal communications skills
Well-rounded knowledge of peripherals in a networked environment
Knowledge of mobile device and application troubleshooting
Preferred
Fundamental networking knowledge and experience
Knowledge of Center/MCO workstations and peripherals
Experience programming and managing devices through Meraki
Company
U-Haul
Their primary service objective is to provide a better and better product and service to more and more people a lower and lower cost.
Founded in 1945
10001+ employees
H1B Sponsorship
U-Haul has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (7)
2023 (1)
2021 (4)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
unknown2016-01-22Acquired
Leadership Team
Alyssa Espinoza
Executive Assistant to CEO
Recent News
2026-01-11
FOXBusiness.com
2026-01-07
2026-01-07
Company data provided by crunchbase