AGC Automotive Americas · 1 week ago
Corporate Supply Chain Specialist- Tier II Service & MRP Specialist
Bellefontaine, OH
Full-time
Onsite
Mid Level
$60K/yr - $70K/yr
3+ years expAGC Automotive Americas is a leading supplier of automotive glazing for the OEM and aftermarket industries. The T2 Service Specialist will be responsible for managing customer service parts, overseeing procurement and inventory processes, and driving operational efficiency through data analysis and SAP expertise.
AutomotiveIndustrialManufacturing
No H1B
Responsibilities
You will be the key point of contact for service orders, ensuring clear communication and timely shipments to provide an excellent customer experience
You will manage relationships with suppliers, oversee the procurement of parts, and use your analytical skills to forecast demand and maintain efficient inventory levels
You will be responsible for implementing and sustaining our material planning (MRP) and data analysis (ASN) processes within SAP, making a direct impact on our operational efficiency
This role holds full ownership of Service Order Management, from strategic development to daily execution. You will develop and maintain policies and procedures to meet OEM customer service requirements while actively managing relationships with customers, Tier 2 suppliers, and AGC plants to prevent backorders. This includes forecasting needs, ordering components, and managing service parts inventory across multiple locations. Furthermore, you will conduct audits of business partners to ensure process compliance, communicate the status of all orders to every level of the organization, and own the daily Request for Delivery Adjustment (RDA) process for key customers
You will drive operational excellence by leading data-driven improvement initiatives across our supply chain. This involves monitoring key performance indicators (KPIs) like fill rate and on-time delivery, while also leading cross-functional teams to diagnose and solve system issues causing ASN errors. By collaborating with internal divisions and Tier 2 suppliers, you will continuously implement, monitor, and measure shipping and inventory processes to ensure maximum accuracy and efficiency
This position takes ownership of achieving perfect inventory accuracy. You will lead collaborative initiatives to eliminate inventory variance at both Tier 2 sites and glass plants. Success in this area is directly tied to ensuring system integrity, which includes supporting the maintenance of our MRP system and coordinating SAP system upkeep within all Tier 2 locations
Qualification
Required
AA or AS Degree desired
3+ years related experience in Supply Chain or related field
3+ years related experience in Automotive Industry
Previous experience with Materials Requirement Planning systems
Knowledge and working experience with Microsoft Office, with demonstrated expertise using Excel proficiency
Knowledge and working experience with SharePoint
Knowledge and working experience with SAP- must be familiar with inventory management system
Knowledge and working experience with TS.COM-ASN, TMPROM's, TSCS modules, etc
Demonstrated ability to communicate effectively, written and verbal, with all organizational levels
Experience presenting analytical results in a clear, organized manner to support management decisions
Consistently delivers accurate, timely results while operating with minimal direction
Ability to analyze complex information, resolve issues, and make or propose data driven decisions
Capable of fostering positive working relationships and driving outcomes in collaborative team settings
Preferred
Forecasting and/or scheduling experience
Previous experience in aftermarket supply chain
Benefits
Competitive compensation
A structured bonus plan
Medical, dental, and vision coverage
401(K)
Generous PTO program
Discount programs
Opportunities for growth
Company
AGC Automotive Americas
AGC Automotive Americas (AANA) is a leading supplier of automotive glazing for the North American OEM and aftermarket industries.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ketan Palicha
Chief Information Officer
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