Customer Service Associate jobs in United States
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ICONMA ยท 1 day ago

Customer Service Associate

positionSpringdale, AR
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$18.12/hr - $21/hr

ICONMA is a confidential company in the food manufacturing sector looking for a Customer Service Associate in Springdale, AR. The role involves serving as the primary contact between the Client Foods Supply Chain and external customers, managing relationships, and resolving issues related to the delivery process.

Staffing & Recruiting
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H1B Sponsor Likelynote

Responsibilities

Serves as the primary contact between Client Foods Supply Chain and the assigned external customers
Responsible for all aspects of the relationship including analyzing incoming emails and determining a prompt resolution
Establishes and maintains positive, effective relationships with key internal contacts; utilizes several dispatch systems (tes, lme, four kites, otr) and external scheduling systems (retailix, retail link, unfi, one network, etc) to problem solve for all business units; maintains knowledge of all internal Client Foods policies procedures and software applications; maintains knowledge of external customers organizational structure, procedures and all other pertinent information; utilizes available resources to identify the most cost effective solution to best service the needs of Client Foods and the customer; identifies and implements creative solutions to resolve issues which negatively impact any aspect of the delivery process, to positively represent Client Foods, their relationship with its customers and accurate delivery of products to external customers

Qualification

Customer service experienceDispatch experienceMS Office proficiencyConflict managementProblem solvingMulti-taskWritten skillsInterpersonal skillsNegotiation skillsPositive attitude

Required

Bachelor's degree or equivalent work experience in customer service or transportation/logistics
Customer service beyond call center required and dispatch experience in transportation/logistics is a plus
Proficient with MS Office applications required; majority of business is conducted via email up to and possibly exceeding 300 per day
Strong written oral and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills

Benefits

Health Benefits
Referral Program

Company

ICONMA

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ICONMA: Your Partner in Global Staffing Solutions and Digital Transformation ICONMA is a globally recognized, Woman-Owned staff augmentation and technology consulting firm.
dateFounded in 2000
location
Troy, MI, US
people-size1001-5000 employees
web-link
http://www.iconma.com

H1B Sponsorship

ICONMA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (31)
2023 (26)
2022 (39)
2021 (37)
2020 (69)

Funding

Current Stage
Late Stage

Leadership Team

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Claudine George
Founder and CEO of ICONMA, LLC
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Company data provided by crunchbase