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The Guitar Center Company · 1 day ago

GC Retail Lead Customer Service Associate Store 812

New York, NY

Full-time

Onsite

Entry, Mid Level

$19/hr - $23.75/hr

2+ years exp

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. As our Lead Customer Service Associate, you will be responsible for delivering an exceptional customer experience, providing guidance to other associates, and maintaining strong individual sales performance levels.

Retail

Hiring Manager

Ashleigh Deasey, SHRM-CP

Responsibilities

Provide sales guidance to associates on the sales floor

Manage customer interaction -- maintain a strong individual sales presence by assisting customers to ensure they receive the level of service needed

Learning -- continue education to hone product, sales, and leadership skills. Continual learning through certification and continuing education process

Assist with the execution of all tasks to ensure the store is ready to conduct business (e.g., replenish displays, filling holes and ensuring displays are functional)

Hold "The Mic" to drive sales when scheduled, acting as a role model for sales productivity and behaviors

Ensure price updates are executed and POP standards are maintained in accordance with daily merchandising standard

Additional duties as assigned

Qualification

CoachingSellingCustomer FocusTechnology SkillsMicrosoft OfficeOrganizational SkillsGuitar Center Systems KnowledgeCollaborationInterpersonal CommunicationInitiative