Thrive-Services · 1 day ago
Referral Specialist
Nampa,ID,US
Full-time
Hybrid
New Grad, Entry LevelThrive-Services is seeking a Referral Specialist responsible for managing all incoming referrals for services. This role serves as a key liaison between families, service coordinators, and internal departments to ensure smooth transitions and timely access to services.
Human Resources
Responsibilities
Communicate with service coordinators, families, and providers to confirm referral details and next steps
Conduct Customer interviews
Collaborate with HR, Connections, and leadership to ensure referred Direct Support Professionals (DSPs) and customers are matched effectively
Provide timely updates on the status of referrals
Ensure referrals are processed in accordance with state and agency guidelines
Maintain accurate and confidential documentation of all referral activity
Support audit readiness by ensuring records are complete and up to date
Provide clear and compassionate communication to families and customers regarding the referral process
Resolve questions or issues related to referrals with professionalism
Partner with internal teams to anticipate staffing needs related to referrals
Assist with reporting referral trends and outcomes to support workforce planning and program development
Qualification
Required
High school diploma or equivalent required; Associate's or Bachelor's degree in Human Services, Healthcare, or related field preferred
Previous experience in referrals, scheduling, care coordination, or a related administrative role
Strong organizational and multitasking skills with attention to detail
Excellent verbal and written communication abilities
Ability to work independently and as part of a team in a fast-paced environment
Preferred
Experience in healthcare, developmental disability services, or social services setting
Familiarity with state referral processes, Medicaid Waiver services, or case management systems
Bilingual skills (English/Spanish) a plus
Benefits
Dental insurance
Health insurance
Paid time off
Vision insurance
401(k)
401(k) matching
Employee assistance program
Parental leave
Retirement plan
Company
Thrive-Services
We are Direct Support Professionals (DSPs) who provide professional, compassionate, individualized in-home care services for developmentally disabled adults and children throughout Oregon.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase