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Walman Optical · 1 day ago

Regional Supervisor - Customer Service

Toledo, OH

Full-time

Onsite

Mid Level

4+ years exp

Walman Optical has been serving independent eye care professionals since 1915, providing solutions for their optical needs. The Customer Service Supervisor is responsible for supervising and training employees while managing the office and customer service area to ensure high efficiency and engagement.

Health CareMedical Device

Responsibilities

Demonstrate high competency in all office and customer service duties, including the laboratory operating software system. Manage activities to achieve high-quality output and service standards

Maintain close association with accounts and address product information issues and Rx service. Render decisions to accounts on matters of company sales/service policies and procedures

Interpret work ticket instructions and troubleshoot production problems within area of responsibility to ensure production quality and service levels

Manage and train employees and ensure timely performance reviews, proper documentation of performance issues and a motivating work environment

Effectively communicate with all levels of the organization to ensure understanding and the proper application of company policies, practices and procedures

Assist and participate in the planning of State and Local Conventions

Continually review and suggest process improvements to simplify jobs, eliminate non-value-added tasks and reduce costs

Act as a role model and clearly communicate organizational goals and foster a motivating and collaborative work environment

Maintain work area in a neat, clean and organized condition

Understand and follow all company and manufacturer’s policies and procedures and ensure compliance with all attendance & safety rules and regulations. Maintain confidentiality of all proprietary and HIPAA protected information

Willingly assist others as necessary to keep work current, meet deadlines or maintain an even workload. Cooperate with other coworkers and demonstrate a good attitude

Provide proper training, work direction, and technical guidance for less experienced coworkers. Attend in-house or supervisory training classes offered locally and suggested by the lab or higher management

Perform other duties as assigned

Qualification

Customer service experienceDigital Vision Inc. softwareSupervisory experienceClerical skillsTelephone etiquetteVerbal communicationWritten communication