Hero Home Services ยท 1 day ago
Seasonal Customer Service Rep
US-MN-Bloomington
Full-time
Onsite
New Grad, Entry Level
$22/hr - $22/hrHero Home Services is dedicated to ensuring comfort, safety, and community well-being for the Twin Cities. They are seeking a Seasonal Customer Service Representative to provide exceptional customer support through various communication channels and assist the Dispatch team in optimizing service appointments.
Consumer Services
Responsibilities
Answer and book incoming calls, emails, and other requests while providing an exceptional experience to the customer
Make outbound calls to book and confirm existing and potential customers to fill the dispatch board to full capacity
Adhere to the company policy for customer concerns and work to resolve them efficiently and effectively
Update and maintain information in our customer database with accuracy
Practice first call resolution when handling calls
Other duties as assigned by management
Qualification
Required
Answer and book incoming calls, emails, and other requests while providing an exceptional experience to the customer
Make outbound calls to book and confirm existing and potential customers to fill the dispatch board to full capacity
Adhere to the company policy for customer concerns and work to resolve them efficiently and effectively
Update and maintain information in our customer database with accuracy
Practice first call resolution when handling calls
Knowledgeable on current processes and procedures, promotions, coupons, and any other necessary information
High attention to detail and organizational skills
Ability to work independently and adapt to change
Able to communicate professionally, clearly and concisely with other team members, management, and customers
Demonstrates a strong ability to multi-task and problem solve with a sense of urgency
Ontime and prepared to work before the scheduled start time for your shift
Preferred
ServiceTitan experience preferred but not required
Company
Hero Home Services
Every home needs a hero.
Founded in 2018Wylie, Texas, US
2-10 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase