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Legal Aid Chicago · 1 day ago

Temporary IT Service Desk Analyst

Chicago, IL

Full-time

Hybrid

Mid Level

4+ years exp

Legal Aid Chicago has been providing free civil legal assistance for over 50 years, and they are seeking a temporary full-time IT Service Desk Analyst. The role involves assisting users with technical issues, managing service desk requests, and supporting network and system administration under the direction of the Director of IT.

Law Practice

Responsibilities

Assist with providing Help Desk functions for staff – creating and responding to tech support requests via telephone, email and support system

Assess problems with user hardware or software up to and including applying software updates, replacing hardware (CPUs, displays, etc.)

Maintain proficiency with all equipment, computer hardware, and software necessary to perform the duties of the position

Assist other Service Desk staff and System/Network Administrators with providing help desk functions, e.g. answering staff questions and solving complex computer problems

Document processes and procedures, training materials, network and system design, etc

Day to day network administration, e.g. creation/deletion of accounts, backups, etc

Assist with managing and troubleshooting all network servers, such as domain controllers, file, database, and other application servers

Assist with managing and troubleshooting all telephony equipment, such as the PBX, fax, voice mail server, and computer telephone integrated systems

Assist in troubleshooting email and other electronic communications systems, from back-end mail flow to the end-user client

Assist in operating, maintaining, and monitoring networking equipment, such as routers, firewalls, switches, and gateway security devices

Assist with performing routine reports on system health and usage, with recommendations as appropriate

Perform other such duties reasonably related to the functions of the IT Service Desk staff, System/Network Administrators and as may be assigned from time to time by IT management

Qualification

Active DirectoryMicrosoft/Office 365Azure ADCustomer serviceTechnical supportHDI / ITIL 4 CertificationProblem-solvingCommunication skillsOrganizational skills