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AMEX Healthcare · 1 day ago

Senior Analyst-Small Business Card & Rewards Analytics

New York, NY

Full-time

Hybrid

Senior Level

$89K/yr - $150K/yr

American Express, a leader in payment solutions, is seeking a Senior Analyst for their Small Business Card & Rewards Analytics team. This role involves leading analytics strategies to enhance customer engagement and product performance, while collaborating with various teams to inform product strategies and drive business growth.

Freight ServiceMedicalPharmaceuticalProcurement

No H1B

Responsibilities

Translate business problems into data strategies and drive analytical workstreams on SBS customer engagement, card benefit usage, rewards, and retention leveraging analytical techniques

Drive the strategy and execution for creation of SBS card transaction and customer data assets including migration of source data to cloud environment and design of sustainable, optimized data structure

Develop and build SBS card performance reporting and key performance indicator measurement using BI tools (i.e. Tableau)

Model expected impact on business of potential charge product features and enhancements and advise senior leaders on product roadmap

Design, launch and measure tests of product construct configurations to increase rewards and benefits awareness, redemption, and spend; Build analytical frameworks for robust measurement when clear A/B testing doesn’t exist

Identify and build behavior-based segmentation to provide insights into customer behavior and drive recommendations for business priorities

Manage and prioritize demands for data, ad hoc analytics, and reporting from multiple stakeholders, reallocating resources as necessary to ensure alignment with business priorities

Qualification

Data analyticsSQLPythonTableauData scienceStatistical analysisCommunication skillsTeam collaboration

Required

Relevant professional experience including experience in hands-on analytical role(s) leveraging data to drive decisions, translate operational performance into financial implications, and influencing business strategies

Experience building sustainable data assets using cloud-based analytical tools, querying languages, and visualization software (e.g., SQL, Python, Databricks, Tableau) is a must

Good understanding of card economics and performance drivers with proven success in driving business results via strategic analysis. Experience in Charge/Loyalty analytics is a plus

Excellent written and verbal communication skills with the ability to explain technical concepts and analytics-driven findings to non-technical stakeholders, and to explain business processes, concepts, and issues to technical resources

Team player with proven ability to influence and collaborate with others across all levels of an organization

Proven track record translating business problems into data strategies and solutions, leading complex, multi-stage analytical workstreams, and advising senior leadership on data-based insights

Bachelor's degree preferably in a quantitative field (e.g. statistics, engineering, math, science, economics, etc.)