Berkley Small Business Solutions (a Berkley Company) · 1 day ago
Claims Representative
Fulton, MD
Full-time
Hybrid
Entry Level
$75K/yr - $90K/yr
1+ years expBerkley Small Business Solutions (BSB) is committed to providing small business customers with innovative operational, underwriting, and marketing opportunities. The Claims Representative will handle low-complexity claims, ensuring timely resolution and exceptional customer service while collaborating with stakeholders and maintaining data integrity.
Auto InsuranceCommercial InsuranceEmployee BenefitsFinancial ServicesInsurance
Responsibilities
Act with urgency in establishing initial and subsequent contact with all parties and key stakeholders
Update appropriate parties as needed, providing new facts as they become available and explaining impact of those facts upon the liability analysis and settlement options
Collaborate with vendors to ensure timely appraisal and evaluation of damages
Analyze coverage by applying policy information to facts or allegations of each loss
Communicate coverage decisions to insured and stakeholders and update coverage analysis as new facts warrant it
Ensure compliance with jurisdictional requirements, including timeliness of communicating coverage disposition
Maintain discipline in securing and updating information throughout the life of the claim
Ensure data is complete and comply with statutory requirements for reporting
Establish and maintain appropriate initial, subsequent loss, and expense reserves
Ensure supporting rationale for each reserve is documented within the electronic claim file
Act with urgency in collaborating with internal stakeholders regarding significant changes within claim reserving
Directly investigate each claim through prompt and strategic contact with appropriate parties including policyholders, witnesses, claimants, law enforcement agencies, agents, medical providers, and technical experts to determine the extent of liability, damages, and contribution potential
Interview witnesses and stakeholders. Take recorded and/or written statements when appropriate
Evaluate all claims for recovery potential. Directly handle recovery efforts and/or engage and direct Company resources for recovery efforts
Utilize diary management system to ensure all claims are handled timely and in compliance with jurisdictional requirements and Company guidelines
Collaborate with external vendors, e.g., appraisers and independent adjusters
Manage total loss claims process including vehicle appraisal procedures, diminished value, vendor networks, subrogation demands, salvage procedures and heavy equipment appraisals
May Perform Other Functions As Assigned
Qualification
Required
1+ years of casualty claim handling experience
Excellent interpersonal and communication skills
Strong problem-solving and organizational skills
Computer proficiency, including working knowledge of Microsoft Office products
Willingness to learn and expand knowledge
Position will require that Claims Representative obtain independent adjuster's licenses for all states that have requirement, including but not limited to: AL, CT, GA, FL, ME, MS, NY, NC, SC, TN, TX. Licenses must be obtained within 90 days of hire and require course work, testing, and background checks that may include fingerprinting
Preferred
Trucking experience preferred
Previous experience in customer service role, or a related field, is preferred but not required
College degree preferred or equivalent work experience
Benefits
Health
Dental
Annual Bonus Potential
Vision
Life
Disability
Wellness
Paid Time Off
401(k)
Profit-Sharing plans
Company
Berkley Small Business Solutions (a Berkley Company)
Berkley Small Business Solutions was formed in 2021 with the goal of providing a data-driven, seamless, efficient, and overall user-friendly experience when pursuing commercial insurance coverage.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Joseph Coray, DMin, AIM
Chief Underwriting Officer, CT Licensed P & C Insurance Producer NPN 16705954
William Zhu, PhD, ACAS
Chief Information Officer
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