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BNY · 1 day ago

Senior Associate, Client Service Management

Pittsburgh, PA

Full-time

Onsite

Mid, Senior Level

3+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. They are seeking a Senior Associate for their Global Payments & Trade Client Services team to act as the client service point of contact, ensuring timely responses and quality communication with clients.

Financial Services

Responsibilities

Act as client service point of contact for daily inquiries and ensuring timely response by adhering to service levels for resolution; providing quality professional client experience & communication

Responsible for meeting productivity targets set forth acting as a L1 immediate support, response/resolution

Identify and escalate appropriately to Senior Client Service Officer and/or Service Director, on matters requiring immediate attention

Utilize speak-up culture to provide inputs in the Transformation agenda for Global Client Service

Meet Associate Client Service Officer target objectives & grade level certifications (performance, behavior, & productivity); achieve training journey requirements

Standard BNY BK Learnings (mandatory & required) completed by appropriate deadlines

Develop a firm understanding of all BNY standards (policies/procedures) & Client Service tools/systems required

Acquire and utilize knowledge of core Global Payments & Trade product suite and associated operational flows to appropriately address client inquires