Leidos · 2 hours ago
Enterprise Service Desk Specialist, Sr.
Kansas City, MO
Full-time
Onsite
Mid, Senior Level
3+ years expLeidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. The Enterprise Service Desk Specialist, Sr. will assist in delivering core IT services for the Navy and Marine Corps, providing Tier 1 support and managing network operations.
ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Serve as the initial point of contact for IT related problems and provide Tier 1 level support which will consist of providing phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary
Provide health and status monitoring of the networks
Documenting and communicating outage information to co-workers and customers
Executing scripts
Open and close tickets
Correlate events and incidents for management of Information Technology (IT) Services
Qualification
Required
U.S. Citizen with an active DOD Secret security clearance
High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience
DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security+)
Must be willing to work shifts, including evenings and weekends
Preferred
Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage
Benefits
Health and Wellness programs
Income Protection
Paid Leave
Retirement
Company
Leidos
Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-02-20Post Ipo Debt
2013-09-17IPO
Leadership Team
James Carlini
Chief Technology Officer
Theodore Tanner
Chief Technology Officer
Recent News
MarketScreener
2025-12-16
2025-12-16
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