Amphenol · 1 day ago
IT Specialist
Valley Green, PA
Full-time
Onsite
Entry, Mid Level
2+ years expAmphenol TCS is a Fortune 500 company and one of the largest manufacturers of interconnect products in the world. They are seeking an IT Specialist to provide day-to-day technical support, assist with system administration tasks, and support core IT infrastructure operations. The role requires excellent customer service skills and strong troubleshooting abilities while collaborating with global IT teams.
Manufacturing
Responsibilities
Provide hands-on Level 1/2 support for hardware, software, and network issues
Troubleshoot Windows 10/11 laptops, Office 365 applications, printers, VPN connectivity, mobile devices, and peripherals
Support MS Teams calling/phone system issues
Manage tickets using a modern ITSM platform (Freshservice or ServiceNow)
Deliver exceptional customer service and maintain clear communication with end users
Image, configure, and deploy new laptops, desktops, and mobile devices
Provision and support iPhones/Android devices and manage carrier activations
Maintain and support onsite printers, scanners, and shared devices
Assist with conference room setups, AV testing, and workstation installations
Assist with user and device management in Intune, ensuring compliance with corporate security standards
Perform basic administration tasks in Active Directory and Microsoft Entra ID (account creation, group membership, password resets, access changes)
Help administer Microsoft 365 licensing, applications, and SharePoint permissions
Support patching, monitoring, and remote management via NinjaOne
Work with the Network Engineering team to support basic network tasks
Troubleshoot local connectivity issues and assist with switch and Wi-Fi troubleshooting as directed
Support VPN connectivity using FortiClient
Assist Cybersecurity and Infrastructure teams with remediation tasks when required
Follow ITIL-aligned ITSM processes (incident, request, change)
Maintain accurate documentation for assets, procedures, and user guides
Ensure best practices are followed for security, compliance, and operational standards
Provide feedback to improve workflows and help optimize the user experience
Qualification
Required
2+ years of IT support experience in a corporate environment
Strong troubleshooting skills across hardware, Windows OS, Microsoft 365, and network basics
Hands-on experience with: Microsoft Intune, Active Directory, Microsoft Entra ID, Office 365 administration, SharePoint (permissions, sites, basic troubleshooting), VPN technologies (FortiClient strongly preferred), Ticketing systems such as Freshservice or ServiceNow, Monitoring and remote management tools (NinjaOne preferred)
Experience supporting printers, mobile phones, and onsite equipment
Strong communication skills and a customer-focused mindset
Ability to work independently at the site
Preferred
CompTIA A+, Network+, or equivalent certifications
Experience in manufacturing or multi-site environments
Familiarity with ITIL or formal ITSM frameworks
Basic knowledge of networking (LAN/Wi-Fi), cabling, and switch connections
Experience supporting Teams calling/telephony
Company
Amphenol
Amphenol is one of the largest manufacturers on the planet you’ve never heard of.
10001+ employees
H1B Sponsorship
Amphenol has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (4)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Zachary Raley
President/SVP/Advisor to CEO
Craig Lampo
Sr VP and Chief Financial Officer
Company data provided by crunchbase