Johnson Controls · 2 days ago
HVAC TB Customer Service Representative
Las Vegas-Nevada-United States of America
Full-time
Onsite
New Grad, Entry Level
$32.65/hr - $40.18/hrJohnson Controls is dedicated to creating purposeful solutions that propel the world forward. The HVAC TB Customer Service Representative will provide support for service agreement renewals, participate in accounts receivable activities, and assist with customer call handling and service administration tasks.
Industrial EngineeringPhysical SecuritySmart Building
Responsibilities
Responsible for the scheduling, tracking and monitoring of the touch point plans and the contract renewal life cycle process with the account owners
Raise issues to appropriate individuals for timely follow-up as required
May require direct interaction with customers for follow-up to secure purchase orders or to meet special invoicing conditions
Updates the Service delivery plans as required by team
Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other service-related transactions
May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements
Reconciliation of accounts payable exceptions as necessary
Researches, resolves or raises accounts receivable disputes as outlined in the partner concern process
Works with Accounts Receivables contact to assist with resolution of truck-based team A/R issues
Determines appropriate actions for timely resolution
If needed, will interact with Customer to resolve receivable issues
Processes invoice credits and re-bills, as necessary
Proactively contacting customers ensure customer satisfaction and a commitment to pay
Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up-to-date
Support inventory control process including updating equipment asset transactions
Assist CSAs in resolution of warranty/SD warranty issues
Provide additional service administration support, as required
Qualification
Required
Must have strong interpersonal skills to effectively communicate with both internal and external clients
Associate's degree as a minimum
Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence
Ability to prioritize work activities based upon financial impact to desired business goals
Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills
Experience in contract financials required
Preferred
HVAC experience preferred
Accounts receivable experience preferred
Experience and/or basic project accounting or costing principles is desired
Benefits
Competitive Starting Pay
Paid Training
Global Advancement Opportunities
Company Vehicle (as applicable)
Referral Bonuses
Comprehensive Benefits
Medical/Dental/Vision insurance
Health Savings Account (HSA)
Life Insurance
401(k) savings plan with company match
Short-Term and Long-Term Disability
Employee Assistance Program
Wellness Program
And More!
Company
Johnson Controls
Johnson Controls offers smart buildings that create safe, healthy, and sustainable environments.
Founded in 1885
10001+ employees
H1B Sponsorship
Johnson Controls has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (61)
2024 (57)
2023 (80)
2022 (95)
2021 (81)
2020 (93)
Funding
Current Stage
Public CompanyTotal Funding
$1.6BKey Investors
US Department of Energy
2024-12-05Post Ipo Debt· $250M
2024-12-04Post Ipo Debt· $525.61M
2024-05-20Post Ipo Equity· $90M
Leadership Team
Joakim Weidemanis
Chief Executive Officer
Marc Vandiepenbeeck
Executive Vice President and Chief Financial Officer
Recent News
2026-01-08
2026-01-07
2026-01-07
Company data provided by crunchbase