Staples Canada · 2 weeks ago
Inside Account Executive
Lewisville, TX, United States
Full-time
Hybrid
Entry Level
1+ years expStaples Canada is a business-to-business company that focuses on offering products and services tailored to the unique needs of their customers. The Inside Account Executive is responsible for engaging with small to mid-sized accounts to grow and retain their business, utilizing various communication methods to build relationships and ensure customer satisfaction.
E-CommerceInformation TechnologyOffice Supplies
Responsibilities
Leverage various internal partners to drive growth and ensure customer satisfaction. This includes, but is not limited to, Category Sales Specialists, Sales Operations, and Customer Service Teams
Use Professional Selling Skills (PSS) to identify customer needs and close/win opportunities
Influences on-the-spot pricing decisions to cultivate a seamless customer experience
Maintain and grow revenue by consistently meeting activity goals and daily metrics - outbound dials, sell time, live contacts, and created opportunities
Manage sales funnel to close opportunities
Implement strategies to retain at-risk customers or those considering canceling their subscriptions
Engage with customers to uncover and win new opportunities and discuss promotions and/or campaigns
Keep customers engaged with the company through regular check-ins, follow-up calls, or personalized interactions
Gather feedback from customers about their experiences, needs, and preferences and convey this information to relevant departments within the company for improvement
Identify and resolve customer problems, complaints, or inquiries, and ensure that customers receive timely and effective solutions
Provide customers with information about new features, upgrades, or offerings that may be of interest to them and explain how these additions can benefit them
Qualification
Required
High school diploma or GED
1+ years of experience in a sales, customer service, or a sales support position
2+ years experience with MS Word, Outlook, Excel and PowerPoint
Preferred
Bachelor's degree preferred or equivalent related experience
Account management experience
Solution oriented, self-starter and results oriented
Proven ability to meet or exceed incremental sales and gross profit goals - growing sales and margin within current customer base
Adaptable to Change
Coachable, able to incorporate feedback
Ability to work in a team sales environment
Industry knowledge a plus
Benefits
Inclusive culture with associate-led Business Resource Groups
112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts
Company Match 401(k)
Physical and Mental Health Wellness programs
And more!
Company
Staples Canada
STAPLES Canada is a company that sells office supplies, technology and equipments.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian McDougall
Chief Retail Officer
Recent News
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