DriveTime · 3 weeks ago
Online Customer Experience Team - Hybrid (AZ)
7457 E Hampton Ave Mesa, AZ 85209
Full-time
Hybrid
New Grad, Entry LevelDriveTime is the largest privately owned used car sales finance & servicing company in the nation, headquartered in Tempe, Arizona. They are seeking an Online Experience Advisor to connect with customers interested in purchasing vehicles, ensuring a high-quality customer service experience while meeting appointment goals.
AutomotiveFinancial ServicesSales Automation
Responsibilities
Utilizes an online database to service potential customers and generate dealership appointments
Focuses on efficient, effective talk-offs to ensure the highest success rate in appointment setting and sales volume
Communicate with potential customers using all DriveTime platforms including text, chat and email
Set the first impression that will illustrate the type of buying experience the customers want and respond accordingly
Develop professional relationships with customers and dealerships to identify vehicle needs
Fully explain the steps of the sales process to customers
Ensure a successful transition of the customer to a retail location for the finalization of the sales experience
Maintain positive working relationships with immediate team members and the company's Sales team/dealership employees
Conduct business within DriveTime policies and procedures
Qualification
Required
High School Diploma or GED required
Excellent verbal and written communication skills
Timely attendance and adherence to regular and predictable attendance
Ability to make a genuine connection with customers
Problem-solving skills
Ability to meet appointment goals
Ability to provide a high quality of customer service
Ability to develop professional relationships with customers and dealerships
Ability to fully explain the steps of the sales process to customers
Ability to ensure a successful transition of the customer to a retail location for the finalization of the sales experience
Ability to maintain positive working relationships with immediate team members and the company's Sales team/dealership employees
Ability to conduct business within DriveTime policies and procedures
Passionate and goal-oriented
Detail-oriented
Ability to work well in a high-functioning team environment
Positive emotional resilience
Preferred
Associates degree preferred
Benefits
Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
Company
DriveTime
DriveTime Automotive Group is a dealer helping people with credit issues purchase a vehicle of their choice.
Founded in 2002
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
R
Ray Fidel
CEO
Recent News
2025-08-29
2025-03-29
Bank Automation News
2025-01-28
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