EnTech · 1 day ago
Support Engineer
Naples, FL
Full-time
Hybrid
Entry Level
1+ years expEntech is a growing Managed IT Support Services company with over 27 years of enabling people to do what matters. The Support Engineer is responsible for providing Tier 1 and Tier 2 support on incoming service requests, troubleshooting technical issues, and managing ticket queues to ensure customer satisfaction.
Civil Engineering
No H1B
Responsibilities
Identify, troubleshoot, and document user issues to resolution, while maintaining superior customer satisfaction
Work with end users to resolve reactive support requests. These issues will be related to Windows servers and desktops, Microsoft cloud services including Microsoft 365 and Azure, firewalls, managed switches, and LAN/WAN connectivity issues
Work to resolve proactive alerts and monitors generated by the NOC. These issues will be related to backups, viruses, impending hardware failures, licensing issues and more
Manage your daily ticket queues and schedule to ensure all assigned tickets are resolved and responded to within preapproved targets
Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Improve customer service, perception, and satisfaction
Effectively communicate the scope of work for all hourly clients
Work in a team and communicate effectively
Escalate service or project issues that cannot be completed within agreed service levels
Qualification
Required
Intermediate proficiency in and ability to troubleshoot: Windows 10 and 11 Operating Systems
Intermediate proficiency in and ability to troubleshoot: Workstation and Server Hardware
Intermediate proficiency in and ability to troubleshoot: Printer and Multi-function devices and technologies
Intermediate proficiency in and ability to troubleshoot: Standard Windows Applications
Intermediate proficiency in and ability to troubleshoot: Microsoft Office Suite
Intermediate proficiency in and ability to troubleshoot: Email and Mobile Device connectivity
Basic proficiency in and the ability to troubleshoot: Mac OS troubleshooting
Basic proficiency in and the ability to troubleshoot: IPv4 and IPv6 technologies
Basic proficiency in and the ability to troubleshoot: LAN/WAN connectivity issues
Basic proficiency in and the ability to troubleshoot: Hyper-V, vSphere, Citrix, SQL, and Terminal Services
Basic proficiency in and the ability to troubleshoot: Active Directory
Basic proficiency in and the ability to troubleshoot: Windows Server2008– 2022
Basic proficiency in and the ability to troubleshoot: VPN connectivity troubleshooting and configuration (Cisco, SonicWall, OpenVPN, IPSec)
Basic proficiency in and the ability to troubleshoot: Microsoft 365 and Microsoft Azure
Comprehensive knowledge of information systems technology subjects and extensive knowledge of hardware and software with the ability to keep abreast of new technologies
Ability to read and interpret documents, write routine reports and correspondence, and speak effectively in English
Ability to perform basic math computations
Ability to apply common sense and understanding to carry out instructions furnished in written, oral or diagram form
Ability to maintain composure and handle stressful situations
Must be detail oriented, organized, multi-task oriented and possess excellent communication skills
High School Diploma or GED (Two years college or equivalent work experience preferred)
One to two years working in a Technical Support/Service Desk environment preferred
CompTIA A+ or Equivalent
This position requires the passing of a level 2 background check as well as a pre-employment drug screening
A valid driver's license is required for this position
Preferred
CompTIA Network+ or Equivalent preferred
Two years college or equivalent work experience preferred
One to two years working in a Technical Support/Service Desk environment preferred
Benefits
Free Employee Medical Insurance
Additional Employer Paid Medical Options
Fully Vested 401(k) Match
Flexible Time Off (an unlimited amount of paid time off days)
Free $10,000 Life Insurance Policy
Six Paid Holidays – PLUS Black Friday!
Flexible Schedule Options
Fun Employee Events – Yearly Culture Building Events
Options available for dental, vision, accident, hospital, short term disability, long term disability, Identity theft protection and additional life insurance.
Company
EnTech
EnTech Engineering, PC is a multidisciplinary, WBE-certified engineering and construction management firm devoted to delivering best-in-class design and construction support services for infrastructure and facility projects that strengthen communities nation-wide.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Aderemi (Remi) Oyedijo
SENIOR INSPECTOR
IKRAMUL HOQUE
Senior Bridge / Highway Construction Inspector (NYCDOT)
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