BYD North America · 2 days ago
Parts Associate
Lancaster CA
Full-time
Onsite
Entry Level
$17.50/hr - $23/hr
2+ years expBYD is a company focused on innovation in the electric transit bus industry. They are seeking a Parts Associate to manage parts ordering and tracking, assist customers with parts availability, and collaborate with various teams to ensure efficient order processing.
AutomotiveBatteryElectric VehicleIndustrial ManufacturingManufacturing
Responsibilities
Under general supervision of the Parts Manager, Supervisor or Parts Lead, the Parts Associate will process all Parts Request Forms and Orders submitted by Customer Service Staff and customers
Provide support in inventory management and stock replenishment by creating PR in CRM
Collaborate with the warranty and warehouse teams
Track records of all parts ordered for their assigned customers and/or technicians and update regularly
Assist Customer with parts availability and pricing in timely manner
Check inventory and ETA, provide updates on the status of orders and deliveries, manage order process from order entry through the end of shipment
Maintain and track all orders in an organized manner, maintain proper documentation
Schedule outbound delivery orders and work with warehouse and logistics teams to ensure on-time shipping; notifying customers when there are delays
Handle customer complaints to ensure positive customer experience with related teams
Request invoices from accounting and provide to customers; work with accounting to resolve billing and payment issues
Provide daily status reporting to Parts Manager/Supervisor/Lead
Perform other duties as assigned
Qualification
Required
Experience in Customer Service and/or Automotive Parts
Minimum of two years' experience
Excellent communication and interpersonal skills
Ability to communicate effectively in person, by telephone, or by email
Experienced with basic computer programs MS Office (Word, Excel, Power Point), SAP and CRM
Willing to constantly improve and learn new processes
Self motivator
Thrive in a fast-paced environment
Ability to present information to small and large groups
Ability to work directly with Customers and possibly in the Customer's environment
Valid driver's license in home state and reliable transportation
Company
BYD North America
Build Your Dreams.
501-1000 employees
Funding
Current Stage
Late StageRecent News
Sherwood News
2025-12-25
Company data provided by crunchbase