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California Casualty · 3 days ago

Service Desk Technician II

Colorado Springs, CO

Full-time

Onsite

Entry, Mid Level

$31/hr - $41.35/hr

2+ years exp

California Casualty is a family-owned company that has been providing personal lines home and auto insurance for over a century. They are seeking a Service Desk Technician II to provide technical assistance and support to internal users, ensuring the smooth operation of their computer systems, software, and hardware.

Financial ServicesInsurance

Hiring Manager

Kelly DeSousa

Responsibilities

Diagnoses and resolves hardware and software issues

Troubleshoots network and connectivity problems

Assists users with account setup, password resets, and access-related issues

Utilizes remote support tools to assist users located offsite

Provides guidance on remote connectivity and virtual collaboration tools

Monitors system performance and reports issues to the IT team

Ensures tickets are closed within specified timeframes per established service level agreements

Escalates complex problems to the appropriate IT teams when necessary

Assists with installing, configuring, and upgrading hardware and software as needed

Collaborates with other IT teams on the implementation of new technologies

Administers Linux-based servers and troubleshoot Linux-related issues

Maintains accurate and up-to-date documentation of support activities, solutions, and configurations

Creates and updates knowledge base articles for common issues

Facilities training sessions for users on hardware and software usage

Job may require fulfilling other incidental or related duties as assigned, assisting and training others, and performing duties of higher rated positions from time to time for developmental purposes

Qualification

Service Desk SupportLinux AdministrationHardware/Software DeploymentIT CertificationsTrainingInsurance Industry ExperienceGuidewire Applications ExperienceBachelor’s DegreeDocumentation