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Next Insurance · 1 day ago

Sr. Claims Advocate

United States

Full-time

Remote

Mid, Senior Level

$75K/yr - $105K/yr

4+ years exp

NEXT Insurance is a technology-led provider of small business insurance, dedicated to helping entrepreneurs thrive. The Sr. Claims Advocate will investigate and resolve various liability claims while ensuring compliance with regulatory requirements and providing exceptional customer service.

Commercial InsuranceFinanceInsuranceInsurTechSmall and Medium Businesses

Responsibilities

Investigate, evaluate, and resolve General Liability Bodily Injury, Property Damage, as well as Professional Liability claims, both with and without attorney involvement

Analyze coverage, liability, and damages based on policy terms, claim reports, statutes, and case law to determine appropriate claim handling

Communicate effectively with policyholders, claimants, and witnesses to gather information, provide updates, and guide the claims process

Identify and refer potentially fraudulent claims to SIU and pursue third-party subrogation opportunities where applicable

Ensure compliance with all relevant statutory and regulatory requirements across jurisdictions

Demonstrate strong customer service skills with empathy, clear communication, and a focus on resolution

Qualification

Liability claims handlingCoverage analysisInjury evaluationTexas Independent Adjuster LicenseAnalytical skillsInvestigative skillsCustomer serviceNegotiation skillsInterpersonal skillsWritten communicationOral communication

Required

4+ years experience handling liability claims involving bodily injury, including coverage analysis, investigation, and compliance-focused claims handling

Demonstrated history of thorough Injury Evaluation and Negotiation Skills

Strong written and oral communication skills required as well as strong interpersonal, analytical, investigative, and negotiation skills

Candidates must have, or be able to promptly obtain a Texas Independent Adjuster License