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Bayside Solutions · 1 day ago

Desktop Support Technician

Fort Mill, SC

Contract

Onsite

Entry Level

$42K/yr - $62K/yr

2+ years exp

Bayside Solutions is seeking a Desktop Support Technician to improve distribution center operations and ensure high standards for system uptime and availability. The role involves supporting users in a Tier 1/2 capacity, managing incoming tickets, troubleshooting various hardware and software issues, and training users on best practices.

Information TechnologyStaffing AgencyTelecommunicationsVirtual Reality

Growth Opportunities

No H1B

Responsibilities

Working to improve distribution center operations by participating in support and integration activities

As a member of the Local IT team, this position will ensure high standards for system uptime and availability, establishing documentation, standards, best practices, procedures, processes, and guidelines

Support users and maintain the computer environment in a Tier 1/2 capacity

Manage incoming tickets

Support ongoing projects as needed

Troubleshoot PC, hardware, and software issues, including internet connectivity, operating system, Office 365, and other issues

Train users on use and best practices in using their workstations and installed software

Keep an inventory of equipment and ensure items are in stock and accounted for

Qualification

Desktop SupportPC ImagingDeploymentMicrosoft Office 365Active DirectoryIntune System ManagementServiceNow TicketingEthernetNetworking TechnologiesHardwareSoftware SupportIncidentTicket ManagementAnalyticalUser TrainingTechnical GuidanceCustomer ServiceDistribution Center IT SupportWarehouse IT OperationsProblem-Solving Skills

Required

Experience in troubleshooting PCs, desktops, tablets, scan guns, and printers

Experience with Distribution Center operations

Experience with Corporate IT operations and collaboration with local team members

Ability to work on-site in an office and warehouse environment

Ability to lift items up to 30 pounds, bending, kneeling, sitting, standing, walking, climbing stairs, listening, attending in-person and online meetings, typing, and working with paper/files, etc

Consistent timeliness and regular attendance

Vision requirements: Ability to see information in print and/or electronically

Preferred

2+ years of experience with Ethernet technologies, PC Imaging/Deployment, Microsoft Active Directory, Service Now, Intune System Management, and Microsoft Office 365

Experience with the installation, maintenance, security, performance monitoring, performance tuning, and integrity of the operating system

Experience with IT processes such as System Management, Inventory Management, Change Management, Configuration Management, and Customer Service

Experience in defining and delivering effective methodologies and processes to enable a proactive work environment and deliver structured work that is repeatable for all Tier 1 support individuals or organizations

Strong analytical, problem-solving, root cause analysis, and troubleshooting skills

Undergraduate degree or equivalent work experience