Amazon Connect Architect (GenAI Solutions) jobs in United States
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Miratech · 1 month ago

Amazon Connect Architect (GenAI Solutions)

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level, Lead/Staff
date8+ years exp

Miratech is a global IT services and consulting company that supports digital transformation for enterprises. They are seeking an experienced AWS Architect to design and optimize scalable digital contact center solutions using Amazon Connect and GenAI technologies, while leading architecture initiatives and integrating enterprise systems.

Outsourcing
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Architect end-to-end AWS-based solutions for Amazon Connect digital contact centers
Build custom chat widgets and agent desktops using Lambda, API Gateway, and modern front-end frameworks
Design event-driven, scalable cloud architectures following AWS Well-Architected principles
Implement GenAI solutions using Amazon Bedrock, SageMaker, and third-party/open-source LLMs
Integrate conversational intelligence into customer and agent workflows with AI/ML teams
Configure and manage IAM, VPCs, CloudWatch monitoring, logging, and security controls
Ensure compliance with enterprise security and governance standards
Integrate Amazon Connect with third-party CRMs and enterprise systems
Design streaming APIs, event-handling logic, and reporting APIs
Lead cross-functional engineering, DevOps, and product teams to deliver complex solutions
Align architectural strategy with business and customer experience goals

Qualification

AWS architectureAmazon ConnectGenAI technologiesLambdaAPI GatewayCRM integrationsRegulated industriesAI/ML servicesCommunicationLeadership skillsProblem-solving skills

Required

8+ years of experience in AWS architecture and cloud solution development
Deep expertise with Amazon Connect, Lambda, API Gateway, Lex, Bedrock, DynamoDB, S3 & CloudWatch
Proven experience with GenAI technologies (AWS-native & open-source models)
Strong understanding of IAM, cloud infrastructure, monitoring, and security practices
Experience building custom chat widgets and agent workspace solutions
Hands-on experience with CRM integrations and real-time event streaming
Strong communication, leadership, and problem-solving skills

Preferred

WS Certified Solutions Architect – Professional
Experience with regulated industries (HIPAA, GDPR, Finance, Healthcare)
Familiarity with AI/ML services such as SageMaker, Kendra, Q in Connect, Agent Core, Strands
Experience applying LLMs, foundation models, or SLMs in customer service use cases

Benefits

Health insurance
Language courses
Relocation program

Company

Miratech

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Miratech is an IT services and outsourcing company that provides managed IT services to large and midsize multinational organizations.
dateFounded in 1989
location
Kyiv, Kyyiv, UKR
people-size1001-5000 employees
web-link
http://www.miratechgroup.com/

H1B Sponsorship

Miratech has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Horizon Capital
2022-04-27Private Equity

Leadership Team

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Matthew Ainsworth
Chief Revenue Officer
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Nikolay Royenko
President
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Recent News

Business Wire
Enterprise Connect’s Expo Hall Features Hundreds of Cutting-Edge Products and Services to Help Tech Leaders Improve Communication, Collaboration and CX Strategies
2025-03-10
Company data provided by crunchbase