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Marsh Bellofram · 1 day ago

Senior Customer Service Representative - Elastomers Division

Newell, WV

Full-time

Onsite

Senior Level

5+ years exp

Marsh Bellofram is seeking a Senior Customer Service Representative for their Elastomers Division. This role involves managing customer interactions, overseeing the order entry process, and ensuring customer satisfaction through effective communication and collaboration with various departments.

IndustrialManufacturingProduct Design

Responsibilities

Order Entry Management: Accurately enter and process POs, changes, and tracking details. Create RGAs in collaboration with sales and production. Analyze transactions, correct records, and adjust errors

Customer Credit Application: Assist in setting up customer payment terms and collecting payment options when accepting POs

Customer Communication: Provide timely updates on orders and shipments. Respond to customer inquiries via phone or email, route requests appropriately, and follow up on missing data

Shipment Tracking: Monitor and track shipments, proactively reach out to customers for early shipment opportunities

Collaboration: Work closely with sales and other departments to ensure smooth order processing and customer satisfaction

Order Support: Prepare quotes, mail catalogs, samples, and price information as needed

Out-of-Office Protocol: Set up notifications and forward urgent requests to the Director of Sales to maintain continuity

Compliance: Complete ISO 9001:2015 AS9100D quality training and adhere to all plant and safety regulations

Other Duties: Perform additional tasks as assigned by the Director of Sales