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CVS Health · 1 day ago

District Leader, RX

Tacoma, WA

Full-time

Onsite

Senior Level

$155K/yr - $240K/yr

5+ years exp

CVS Health is a leading health solutions company dedicated to transforming health care. The District Leader, Rx is responsible for overseeing approximately 20 retail pharmacies, ensuring patient safety, coaching Pharmacy Managers, and developing a strong team to deliver exceptional care and business success.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Cultivate and maintain a healthy Pharmacist talent pipeline, including overseeing the development of interns, recruitment of new grads, and career progression for float and staff Pharmacists to maintain a strong Pharmacy Manager bench

Set the District talent agenda for hourly colleagues (i.e. Technicians), including oversight to ensure an appropriate staffing pipeline, District-level succession planning for key roles (e.g. Tech Plus and Tech Team Leader), and partnering with front store field leadership to cultivate cross-trained colleagues and total-store staffing where appropriate

Set and communicate District priorities, based on Corporate and Regional direction; ensure Pharmacy Managers understand the 'why' behind new initiatives and are able to engage their teams to embrace change

Conduct regular formal and informal check-ins with all Pharmacy Managers to track progress against business and developmental goals

Improve District-level pharmacy performance measures (e.g. workflow, service, inventory management, patient care, etc.) by coaching Pharmacy Managers to identify and address root-cause barriers to success

Oversee patient safety and provide regulatory oversight; ensure the highest level of integrity when it comes to reporting and investigating patient safety and/or drug loss incidents

Grow the business through active pursuit and engagement with acquisitions, file buys, new stores, and remodels

Cultivate the market’s Pharmacist talent pipeline, including ultimate oversight and development of interns, Float Pharmacists, Staff Pharmacists, and Pharmacy Managers

Manage District succession plans and promote District-level staffing of pharmacies

Oversee the consistent delivery and completion of all colleague training programs

Oversee the appropriate staffing, scheduling, and timely and correct payment of all market Pharmacists

Create a culture of recognition, empowerment, development, and inclusion that attracts and retains pharmacy talent at all levels

Identify, mentor, and develop future District Leadership talent

Deliver timely performance reviews and targeted coaching and counseling for individual Pharmacy Managers as needed

Develop and execute business plans and strategies to deliver on all business performance measures, e.g. P&L, scripts-to-budget, inventory management, payroll management, asset protection accountabilities, etc

Actively review business reports to derive insights about District pharmacy performance; utilize metrics as a tool to diagnose root cause and inform the creation of action plans

Develop a deep understanding of the competitive landscape and business trends, using this information to proactively plan for risk and capitalize on opportunities

Set, communicate and execute on market goals

Engage pharmacy teams to deliver against new and existing programs and services with excellence

Champion differentiated customer service and personally close out any escalated customer service issues

Triage and address any emergent issues in the market, e.g. theft, extreme weather, no-shows, Board of Pharmacy visits, etc

Ensure all pharmacies are ready for inventories, internal/external audits, and other regular activities requiring planning and preparation for success

Ensure compliance with all community responsibility activities

Ensure compliance with all Company policies and relevant federal, state, and local laws pertaining to pharmacy and pharmacy personnel

Provide market-specific input to development of the local acquisition and real estate strategy; implement the local real estate strategy and provide acquisition support

Identify file buy and acquisition leads, cultivating relationships with competitors and ensuring retention of file buy assets

Qualification

Active Pharmacist license5+ years Pharmacy experienceLeadership experienceBachelor’s degreeBusiness planningMicrosoft Office proficiencyInterpersonal skillsTime managementCommunication skillsGrowth mindset

Required

Bachelor's degree required

Active Pharmacist license required for all states in District

Internal candidates must be accepted into the EL program

5+ years as a practicing Pharmacist, ideally within a retail setting

3+ years of experience leading others

Demonstrated ability to set and meet performance goals

Strong interpersonal skills as demonstrated by successful collaboration to achieve shared goals

Strong time management skills, evidenced by experience being accountable to multiple deliverables on staggered deadlines

Strong personal integrity and judgment, including a track record of managing highly-sensitive or highly-visible business matters

Strong communication skills in both formal and informal writing and speech

Demonstrated growth mindset and willingness to learn and accept feedback

Proficiency in Microsoft Teams, Word, Excel, PowerPoint, and Outlook

Preferred

PharmD preferred

Preference is for internal candidates to have completed the EL program curriculum up through the EL Summit

3+ years of experience as a multi-unit manager

1+ year of experience in CVS Retail store or field role(s)

8-10 years work experience

Benefits

Paid Time Off

Health/Dental/Vision insurance

Employee Stock Purchase Program

401K with a company match

Generous employee discount at all CVS stores

Affordable medical plan options

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.