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Career Team · 1 day ago

Workforces Case Manager / Career Advisor

Memphis, Tennessee, United States

Full-time

Onsite

Mid Level

$43K/yr - $46K/yr

Career TEAM is a leading workforce development organization on a mission to transform lives. The Career Advisor will provide career counseling, intensive case management, and follow-up services to job seekers, collaborating with community partners and assisting with individual employment plans.

Management Consulting

Responsibilities

Provide information and case management services to the community and eligible WIOA participants

Collaborate with the Intake Specialist to complete intake and eligibility determination for the workforce program

Assess job seekers’ employment, abilities, and training needs through interviewing, testing, and other methods

Serves as a liaison between workforce development programs and community partners

Enter data into VOS and otherwise use and process clients through any participant information system as required

Guide job seekers through the preparation of individual employment plans (IEP) based on their specific occupational goals

Stay on top of labor market trends and best practices

Counsel clients on available job opportunities, training programs, and other services

Refer individuals to appropriate services, training programs, or job opportunities and follow up on those activities

Conduct orientation sessions, workshops, job clubs, and other group presentations for clients

Follow all policies, procedures, and regulations related to eligibility documentation

Maintain accurate individual case files for each registered customer assuring that each file contains all required eligibility documents and meets compliance requirements

Meet and/or exceed program benchmarks. Participate in all staff-related events as required including but not limited to training, staff meetings, and individual supervision

Complete all required reports within the data management system

Approach each day and task with a “ZAG” mindset

Other duties and projects as needed for the success of the program

Qualification

Career counselingCase managementWIOA program knowledgeData management systemsAnalytical skillsCommunication skillsCustomer serviceCultural sensitivityBilingualMultilingualInterpersonal skillsTime managementOrganizational skillsProblem-solving skillsMotivational skills

Required

Bachelor's degree or higher, or an equivalent combination of education and experience

Strong communication skills and knowledge of community resources

Possess strong analytical and problem-solving skills, with the ability to make well-thought-out decisions

Must have MS Word and Excel skills at a minimum, and the ability to learn specialized databases and software systems

Ability to work in a variety of settings with a culturally diverse customer base, with the ability to be culturally sensitive

Ability to serve as a role model to customers and motivate them towards achieving goals

Ability to meet and exceed set goals and objectives

Excellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written required

Knowledgeable about the WIOA program and other workforce program requirements

A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality

Exceptional time management skills to meet deadlines and work under pressure

Knowledgeable about the local region and relevant partners

A Valid Driver's License