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International Guide Dog Federation · 1 day ago

Business Analyst

Rochester Hills, MI

Full-time

Onsite

Mid Level

3+ years exp

Leader Dogs for the Blind is an international organization based in Rochester Hills, Michigan, dedicated to empowering individuals who are blind or low vision. The Business Analyst is responsible for providing strategic and tactical support by analyzing data and developing solutions to meet business needs.

Non-profit Organizations

Responsibilities

Assures the integrity of organizational data, including data extraction, storage, manipulation, processing and analysis

Supports data analysis with standard statistical methods and provides recommendations and solutions that support strategic plan initiatives and other operational metrics

Researches, reports, and analyzes of data across all client, team, web site, and canine sources and other operational metrics as requested

Assists in the development and maintenance of internal and external dashboards and other reporting tools

Assists in defining and documenting business process, strategic fit and primary objectives thereof. Identifies and validates the key business requirements including return on investment

Participates in ongoing decisions concerning data collections, methodology, and data analysis

Performs other duties as assigned

Qualification

Data analysisSQL queryingMS Office proficiencyMicrosoft Dynamics CRMStatistical methodologiesProject managementBusiness awarenessProfessional conductActive listeningTeamworkCommunication skills

Required

3-5 years of relevant experience in process analysis, statistics, computer science, mathematics, MIS, or related field

Proficiency with the latest version of MS Office and Microsoft Dynamics CRM is required

Advanced Excel user, including proficiency in pivot tables and charts

Clear understanding of relational database architecture and design, including strong SQL querying skills

Experience with reporting tools such as SQL Server Reporting Services, Business Objects or Crystal Reports experience is required

Advanced data analysis skills; knowledge of statistical methodologies and techniques

Business awareness and numerical ability

Ability to listen actively by summarizing, asking clarifying questions, and interpreting

Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

Strong statistical, analytical and project management skills required, including a thorough understanding of how to interpret business needs and translate them into report and operational requirements

Understanding of system security concepts

Familiarity with analyzing data from Google Analytics and email marketing statistics such as click through rates, open rates and response rates

Possess sound business judgment, exercise professional conduct, understand and follow business ethics and standards, and maintain a high level of confidentiality in all duties

Must be comfortable with and willing to work around large dogs

Willing to perform general public relations duties on behalf of Leader Dog (perform tours, answer general questions, be a professional and courteous representative of Leader Dog, etc.)

Ability to establish and maintain professional, productive and courteous interactions with employees that promote positive teamwork, as well as with volunteers, donors, students and all constituents of Leader Dog