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Samsung Ads · 2 months ago

Senior Manager of Sales Innovation and Operations

6625 Excellence Way, Plano, TX, USA

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Samsung Electronics America, Inc. is a leader in mobile technologies and consumer electronics, seeking a Senior Manager of Sales Innovation and Operations. This role involves leading strategic initiatives that drive revenue growth, optimize sales processes, and enhance collaboration across National Retail and Strategic Accounts.

Marketing & Advertising

Responsibilities

Develop strategic and operational plans, manage execution, measure, and deliver results to meet or exceed Sales goals

Lead Cross Functional Task Force teams with key customers to drive sales, and improve partnership and efficiency

Help set up new customers or new categories within existing customers

Turn disparate data and reports into insights, driving increased visibility to leadership, enabling faster escalations/resolutions

Lead large-scale process improvement initiatives, including project management, process design, development, and implementation

Develop and track key sales KPIs, establish regular business review rhythms, and define escalation paths for cross-functional resolutions

Partner with the business owners or leadership teams to establish continuous performance and quality improvement efforts

Identify, document, and scale sales capability and operational best practices across all National Retail and Strategic accounts

Streamline sales approval processes

Closely partner with category business operation teams to validate business plans, ROI, and forecasts, helping the GM to hold sub-accounts more accountable to key metrics

Regularly track the accounts’ progress to KPI/bonus objectives

Lead cross-functional teams that gather information to identify improvement strategies by understanding the organization's structure and being able to navigate the organization to effectively drive change management system or processes

Stay educated on and share industry and competitive situation with the account and other leadership. Tie customer and competitor earnings reports to account and Samsung strategy

Track and support annual customer negotiations

Support major customer events like International Travel, Top to Top customer meetings

Continuously refine systems and processes to align with evolving business strategies and industry standards

Provide support for ongoing communications and negotiations with existing customers to ensure satisfactory performance while identifying customer needs, resolving issues, and developing new business opportunities

Qualification

Sales strategyProcess improvementFinancial analysisCross-functional leadershipSAPBudget managementAnalytical skillsProject managementSix Sigma certificationCommunication skillsTeam collaborationNegotiation skillsProblem-solvingLeadershipAdaptabilityCustomer focus

Required

Bachelor's degree (BA or BS)

Minimum 8+ years of experience in a similar role or occupation performing sales, management consulting, project management, system implementations, budget management, and/or financial and operational analysis

Proven track record in sales, consulting, process improvement, operational strategy, and/or cross-functional leadership

Experience managing large budgets with the ability to explain investment allocation tied to short- and long-term business growth

Strong financial acumen, with experience in budget planning, ROI analysis, and close partnership with Finance teams

Strong analytical and data-driven decision-making skills

Experience in financial and operational analysis and presentation to executive management teams

Demonstrated ability to identify areas of process improvement and manage improvement projects

Experience in business process review and analysis, managing departmental and project budgets

In-depth use and knowledge of SAP platform, Excel, PowerPoint, Word