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Onni Group of Companies · 1 month ago

Resident Care Team Member, Maintenance Technician

Chicago

Full-time

Onsite

Mid Level

$25/hr - $27/hr

4+ years exp

Onni Group of Companies is dedicated to building communities for people to live, work, and play. The Resident Care Team Member is responsible for developing creative solutions to enhance the living experience and managing all building apparatuses to meet safety and quality standards.

Real Estate

Responsibilities

Schedules, monitors, and performs resident living experience in all communal spaces, interior private resident suites and curb appeal ensuring it meets brand high-quality expectations

Identifies opportunities to enhance sub-par quality areas to provide an elevated living experience. Assists daily in operations of functional technology, high-quality intake of building fluids, communal areas, esthetics of interior suites, exterior esthetics of the building

Ensures resident care requests are responded to promptly and professionally

Ensures residential suites meet brand standards in a timely and efficient manner, as well as determining protocol is followed through to completion

Provides excellent customer service to prospective and current residents and promotes a high-quality living experience for all residents

Provides on-call customer service when designated and assists in emergency resident care opportunities, when required

Proactive in building and curb appeal resident care needs to ensure safety and alerts team members of opportunities to improve the building experience

Assists Resident Care Supervisor with scheduling and communicating with solution providers

Assists Resident Care Supervisor with obtaining proposals from solution providers, as well as oversees the tasks of solution providers to completion

Assists with procuring resident care supplies for the property while staying within the financial goals

Accurately prepares and submits property invoices in accordance with established financial goals

Communicates with Resident Care Supervisor regarding the overall resident care function of the property

Participates in company-provided training such as fair-housing, safety, non-discrimination, and harassment prevention

Complies with all company national standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws

Qualification

High-rise maintenance experienceFunctional building technologyCustomer service experienceCraft apprenticeship in resident careBasic mechanical knowledge

Required

High school diploma/GED and completion of a craft apprenticeship in resident care, or an equivalent number of years of education and productive resident care experience

High-rise maintenance experience, janitorial experience, and basic mechanical knowledge

Four or more years of customer service experience; strong in suite care, functional building technology skill

Must be highly motivated and able to work independently