Thunderhawk Technology Partners ยท 1 day ago
Help Desk Technician
Malvern, PA
Contract
Onsite
New Grad, Entry LevelThunderhawk Technology Partners is seeking a Help Desk Technician to serve as a single point of contact for user calls and service requests. The role includes managing incidents, providing communication during incident responses, and supporting various end-user devices.
Information Technology & Services
Hiring Manager
Sudhir Kumar (L.I.O.N)
Responsibilities
Provide the Service Desk as a single point of contact (SPOC) for providing end-to-end ownership User Calls Incidents and management of all Service Requests, including logging, tracking, resolution, and reporting in the ITSM System (ServiceNow)
Support Windows 11 upgrade calls Provide request fulfillment for Service Requests as assigned
Provide communication with all relevant stakeholders during Incident response, informing of progress and advising on work arounds
Support Service Request fulfillment and Incident management for all Vanguard end users devices, including desktop, laptop, mobile devices and other form factors
Provide self-serve capabilities for common requests for Service Desk
Request fulfillment of work items that come through ServiceNow for Endpoint Services and Mobility Services (i.e. internet trusted sites requests, various VDI related tasks)
Support Major Incident calls for Workplace Services
Qualification
Required
Provide the Service Desk as a single point of contact (SPOC) for providing end-to-end ownership User Calls Incidents and management of all Service Requests, including logging, tracking, resolution, and reporting in the ITSM System (ServiceNow)
Support Windows 11 upgrade calls
Provide request fulfillment for Service Requests as assigned
Provide communication with all relevant stakeholders during Incident response, informing of progress and advising on work arounds
Support Service Request fulfillment and Incident management for all Vanguard end users devices, including desktop, laptop, mobile devices and other form factors
Provide self-serve capabilities for common requests for Service Desk
Request fulfillment of work items that come through ServiceNow for Endpoint Services and Mobility Services (i.e. internet trusted sites requests, various VDI related tasks)
Support Major Incident calls for Workplace Services
Company
Thunderhawk Technology Partners
Thunderhawk Technology Partners is a woman and minority-owned business, headquartered in Atlanta, GA, committed to reshaping the future of our workforce.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase