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Beltone · 1 day ago

Inbound Customer Service Patient Representative

Parsippany, NJ

Full-time

Onsite

Entry, Mid Level

$20/hr - $23/hr

2+ years exp

Beltone is a company focused on investing in its employees and providing a supportive environment. They are seeking an Inbound Customer Service Patient Representative to deliver high-quality customer service while generating appointments and utilizing customer management software.

Health CareMedicalMedical Device

Responsibilities

Provide high level customer service with graceful, high-level, pleasant conversations

Answer various questions regarding hearing health and set appointments with the guidance of a script

Rebuttal and probe to retain client base

Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system

Answer returned inbound calls as needed after initial outbound contact

Handle inbound, lead generation, email correspondence, web correspondence and chat

Maintain quality service by following organizational standard operating procedures

Maintain and exceed daily, weekly and monthly appointment (conversion) quotas

Learn and understand basic industry knowledge

Collaborate with Patient-Facing Clinical staff and hearing care professionals

Contribute to the development and growth of the Contact Center by sharing ideas, assisting in related projects, and helping resolve problems and/or improve productivity

Qualification

Call center experienceCustomer serviceMS WordMS ExcelCRM softwareProfessional phone etiquetteInterpersonal communicationProblem-solving skillsTime managementTeam player

Required

2+ years of call center experience

Proven track record of delivering exceptional customer service

Intermediate proficiency in MS Word and Excel

Typing proficiency and computer savvy

Multitask using various applications simultaneously

Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers

Ability to understand the customer's requirements promptly and present solutions that meet their needs

Excellent interpersonal communication skills

Ability to multitask and manage time in a fast-paced environment

Skilled in handling objections and rejection

Professional telephone etiquette skills

High proficiency with written correspondence

Highly motivated and receptive to coaching

Strong problem-solving and organizational skills

Team Player

Self-sufficient and passionate about success

Benefits

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Company

Beltone

Named by Newsweek & USA TODAY as one of America’s Best Hearing Retailers and as one of Forbes Best Employers, Beltone has been a trusted leader in the hearing care industry for 85 years providing reliable, affordable, and advanced hearing aids.

Founded in 1940

Chicago, Illinois, US

1001-5000 employees