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CIBC · 1 day ago

CRM, Business Analyst

Chicago, IL

Full-time

Onsite

Mid Level

$70K/yr - $100K/yr

CIBC is a relationship-oriented bank focused on modern banking solutions. The CRM, Business Analyst role involves supporting business activities through analysis, project coordination, and enhancing user experience with Salesforce, while also developing dashboards and reports to inform strategic decisions.

BankingCredit CardsFinancial Services

H1B Sponsor Likely

Responsibilities

Support the CRM Enablement team, work in a fast paced environment to effectively execute strategic priorities of varying complexity

Strong analytical, communication and, presentation skills, both written and verbal, to support user engagement inclusive of executive communications

Identify and implement opportunities for improving the efficiency of processes within Salesforce

Track progress and conduct analysis of data and reports

Support in the tracking and communication of performance metrics

Support the delivery of priority Salesforce projects, processes, reporting and dashboards

Perform business analysis, document current and future state processes

Prepare presentation material and communications and partner on change management activities to support initiatives

Maintain professional relationships with multiple partners and clients through excellent interpersonal skills

Communicate proactively with colleagues to plan and organize work across stakeholders

Liaise with stakeholders to solicit their input into the development of new or enhanced business processes, and to ensure aligned operations and communications

Qualification

SalesforceBusiness AnalysisAnalytical ThinkingMicrosoft ExcelCustomer Relationship Management (CRM)CommunicationDetail-Oriented

Required

Strong analytical, communication and presentation skills, both written and verbal

Experience with Salesforce

Ability to support user engagement inclusive of executive communications

Experience in tracking and communicating performance metrics

Ability to perform business analysis and document current and future state processes

Excellent interpersonal skills for maintaining professional relationships

Ability to communicate proactively with colleagues and stakeholders

Experience in preparing presentation material and communications

Ability to partner on change management activities

Critical thinking skills to inform decision making

Ability to adapt to new tools and trends

Benefits

Medical

Dental

Vision

Health Savings Account

Life Insurance

Disability

Other Insurance Plans

Paid Time Off (including Sick Leave, Parental Leave and Vacation)

Holidays

401(k)

Wellbeing support

MomentMakers, our social, points-based recognition program

Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

Company

CIBC

Glassdoor4.0

CIBC is a financial service company that offers business solutions.

Founded in 1867

Toronto, Ontario, CAN

10001+ employees

https://www.cibc.com

H1B Sponsorship

CIBC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2021 (8)