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Chase · 4 weeks ago

Vice President, Card & Connect Commerce Insights

450 W 33rd St, New York, NY, 10001, US

Full-time

Onsite

Mid, Senior Level

$128K/yr - $205K/yr

5+ years exp

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. The Vice President within the CX Insights team will leverage data sources and analytical tools to enhance the Card & Connected Commerce customer journey, identifying pain points and translating insights into actionable recommendations.

BankingFinancial Services

Responsibilities

Aggregate and analyze CX data from multiple sources to identify key trends, pain points, and opportunities across Card & Connected Commerce

Synthesize findings into clear, actionable insights for business partners and leadership

Monitor and interpret NPS and other customer feedback metrics, highlighting challenges and recommending solutions

Collaborate with cross-functional teams to prioritize and implement CX improvements

Proactively communicate insights and recommendations to stakeholders, ensuring alignment and driving action

Support the development of business cases for CX initiatives based on data-driven insights

Qualification

Analytical skillsData interpretationData visualization toolsCustomer experienceCross-functional collaborationMS ExcelPowerPointWritten communicationVerbal communicationOrganizational skillsAttention to detail