Houston Fitness Partners · 1 day ago
Billing & Collections Analyst
Hampton, NH
Full-time
Hybrid
Mid Level
3+ years expPlanet Fitness, founded in 1992, is one of the largest fitness center operators in the United States. The Billing and Collections Analyst will ensure the accuracy and efficiency of subscription billing and collection processes, optimize strategies for recurring revenue, and collaborate with teams to enhance cash flow.
Health Wellness & Fitness
Responsibilities
Execute recurring billing cycles accurately and on schedule, including both member subscriptions and PF franchisee billing. Process billing adjustments as necessary, including modifications to member subscriptions, issuing credits and/or refunds and supporting other ad hoc billing related activities
Oversee reconciliation of billing data across systems to ensure completeness and accuracy
Maintain and execute changes to customer accounts and billing schedules in accordance with company policy and GAAP standards
Implementation and maintenance of automated billing tools and workflows
Monitor accounts receivable aging and proactively manage customer outreach to minimize delinquency, including facilitating payment method updates directly in billing solution
Consult with Operations and Member Services to resolve payment issues and improve customer payment compliance
Develop and maintain key collection metrics, including DSO (Days Sales Outstanding), collection rate, and churn recovery rate
Recommend and execute process improvements to reduce failed payments and involuntary churn
Collaborate with payment processors to ensure seamless recurring transactions across multiple payment methods and geographies
Analyze payment failure data and implement recovery strategies (e.g., card updater services, retry logic, alternative payment methods)
Define and execute payment processing strategies to improve successful collection rates and member experience
Prepare and analyze monthly billing and collection reports
Identify trends, risks, and opportunities related to customer payment behaviors
Support forecasting and audit activities by providing accurate, data-driven insights
Ensure billing and collections activities comply with internal policies, contractual terms, and regulatory requirements
Maintain documentation for SOX compliance and internal audit readiness
Support the implementation of system and process controls to enhance data integrity and reduce revenue leakage
Qualification
Required
Bachelor's degree in Accounting, Finance, Business Administration, or related field
3–5 years of experience in billing, accounts receivable, or revenue operations, with exposure to both B2C subscription billing and B2B/franchise billing
Advanced Excel or data analysis skills
Experience with modern billing and ERP platforms, preferably with some familiarity with payment gateways and collection tools
Exceptional attention to detail and ability to manage multiple priorities in a fast-paced environment
Strong analytical, problem-solving, and communication skills
Proven ability to collaborate effectively across Finance, Customer Success, and IT functions
Excellent presentation and communication skills along with the ability to communicate effectively across all levels of the organization
Excellent leadership skills including the ability to motivate, guide, and mentor
Dedicated learner with a natural curiosity for consistent growth
Exhibits comfort, ease, and flexibility working in an extremely fast-paced ever-changing, deadline-driven environment
Cooperative team player with an upbeat, positive, 'can-do' attitude!
Benefits
Core medical, dental, vision, life and disability
Supplemental accident, hospital and critical illness coverage options
Generous time off program (including volunteer time)
Childcare reimbursement
Paid parental leave
Pet care reimbursement
Tuition reimbursement
Free Black Card membership
Learning and development programs
Engagement activities
401(k) Plan with safe harbor employer matching
Employee stock purchase plan
Annual corporate bonus incentive program based on company financial and personal performance
Company
Houston Fitness Partners
Founded in 2008 by Jon Evans and Scott Sanders, Houston Fitness Partners, an independently owned and operating franchisee of Planet Fitness, is growing rapidly and currently has 40 locations across the Houston, TX area.
201-500 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase