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Risus Talent Partners · 1 day ago

Customer Service Representative

ABQ-SF Metro Area

Full-time

Onsite

New Grad, Entry Level

$20/hr - $25/hr

Risus Talent Partners is seeking a Customer Service Representative who will provide a high-quality customer experience and serve as the primary communication link between customers, sales, and operations. The role involves order management, problem-solving, and supporting sales growth targets through effective customer interactions.

Staffing & Recruiting

Hiring Manager

Sophia Gavigan

Responsibilities

Process and confirm orders and/or communicate what needs to be ordered on the day orders are received

Generate standard quotes within 24–48 hours of receipt

Answer phones by the 3rd ring and respond to all emails by the end of each day

Build, maintain, and keep price lists current to protect and maintain GP margins

Build accurate specs and inventory items within 24–48 hours

Resolve customer problems and elevate issues immediately to an acceptable, timely, and appropriate resolution

Monitor customer min/max levels, open orders, back orders, and inventory levels, alerting customers immediately to changes to ensure delivery in full, on time, and in spec (DIFOTIS)

Frequently use independent discretion, judgment, and decision-making skills to achieve quality and performance standards

Serve as a liaison with sales, purchasing, design, manufacturing, and shipping

Prepare proposals and miscellaneous correspondence

Facilitate new item setup including tap-offs, proof approval, and related tasks

Maintain thorough customer records

Monitor and resolve slow payment issues

Assist with slow-moving inventory

Expedite material based on customer needs

Qualification

Microsoft OfficeBilingual in EnglishSpanishCustomer service experienceInside sales experienceBasic arithmetic skillsOrganizational skillsAttention to detailEffective communication