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CoAdvantage · 1 day ago

Vice President of Client Engagement & Success

Tampa, FL

Full-time

Onsite

Director/Executive

$225K/yr - $235K/yr

8+ years exp

CoAdvantage, a portfolio company of Aquiline Partners, provides human resource solutions to small and mid-sized businesses across the country. The Vice President of Client Engagement & Success serves as a strategic leader to ensure high levels of satisfaction and retention across the client portfolio, overseeing teams responsible for client relationship management and HR service delivery.

EmploymentHuman ResourcesStaffing Agency

Comp. & Benefits

Responsibilities

Lead and mentor a high-performing team of Account Executives, HR Business Partners, and Service Specialists

Serve as the executive sponsor for key accounts, ensuring proactive engagement and strategic partnership

Build and execute a comprehensive client engagement strategy focused on retention, satisfaction, and growth

Establish and maintain strong, long-term client relationships at the executive and HR leadership levels

Ensure client HR programs meet or exceed regulatory requirements and align with best practices

Partner with internal HR, Benefits, and Payroll leaders to continuously improve service delivery models and outcomes

Champion innovation and technology adoption to enhance client experience and operational efficiency

Develop metrics and KPIs for client health, engagement, and retention; implement processes to identify at-risk clients early

Collaborate with Sales and Implementation teams to ensure smooth client onboarding and a seamless handoff to ongoing service

Drive client expansion through cross-selling and value-added HR initiatives

Provide strategic insight to executive leadership on client trends, service opportunities, and retention risks

Foster a culture of client advocacy, accountability, and continuous improvement across all client-facing teams

Represent the 'voice of the client' in leadership discussions and service development initiatives

Lead strategic initiatives to improve Net Promoter Scores (NPS), reduce client turnover, and increase lifetime client value

Qualification

Client success managementHR operationsLeadership experienceHR compliance knowledgeStrategic thinkingExecutive communicationContinuous improvementSHRM certificationHRCI certificationRelationship building