Hartford HealthCare · 1 day ago
Financial Counselor / PA Customer Service
Farmington, CT
Full-time
Hybrid
Entry Level
2+ years expHartford HealthCare is Connecticut’s most comprehensive healthcare network, and they are seeking a Financial Counselor to join their team. This role involves reviewing accounts, verifying payer information, and assisting consumers with financial responsibilities to ensure reimbursement and transparency.
Health CareHealth DiagnosticsHospitalOncologyPharmaceuticalRehabilitation
Responsibilities
Strong verbal communication and phone handling skills required
Exceptional phone presence and ability to manage sensitive conversations effectively
Validate accuracy of payer information; document payer source data
Compile financial data required to verify accuracy of client’s fee source/method of payment to assure timely reimbursement
Prepare a price estimate and communicate the uninsured or out-of-pocket expenses including co-pays, deductibles, and co-insurance to consumers
Initiate process of insurance verification for all payers
Contact insurance companies to investigate coverage and obtain pre-authorization/authorization for emergent admissions and other scheduled services within scope
Document detailed pertinent information related to authorization activity while meeting established requirements to facilitate payer follow up and support denial dispute
True to HHC Mission and Values, demonstrate positive and effective relationships across the continuum and support a coordinated care experience including timely and accurate communication with internal and external business partners
Collaborate and communicate with transitional care staff, clinical colleagues, medical offices and business partners
Adherence to the practice of confidentiality, HIPAA and other state/federal regulations. Ensure compliance with regulatory and agency policies and procedures
Demonstrate H3W Leadership behaviors and supports culture and team building initiatives
Qualification
Required
Strong verbal communication and phone handling skills required
Exceptional phone presence and ability to manage sensitive conversations effectively
Validate accuracy of payer information; document payer source data
Compile financial data required to verify accuracy of client's fee source/method of payment to assure timely reimbursement
Prepare a price estimate and communicate the uninsured or out-of-pocket expenses including co-pays, deductibles, and co-insurance to consumers
Initiate process of insurance verification for all payers
Contact insurance companies to investigate coverage and obtain pre-authorization/authorization for emergent admissions and other scheduled services within scope
Document detailed pertinent information related to authorization activity while meeting established requirements to facilitate payer follow up and support denial dispute
True to HHC Mission and Values, demonstrate positive and effective relationships across the continuum and support a coordinated care experience including timely and accurate communication with internal and external business partners
Collaborate and communicate with transitional care staff, clinical colleagues, medical offices and business partners
Adherence to the practice of confidentiality, HIPAA and other state/federal regulations. Ensure compliance with regulatory and agency policies and procedures
Demonstrate H3W Leadership behaviors and supports culture and team building initiatives
Education: High School Diploma or GED is required
Experience: Minimum of one (2) year recent homecare, healthcare and/or call center experience preferred
Preferred
Associates Degree preferred
Experience and interest in problem resolution and process improvement; Creative thinker; Analytical skills
EPIC experience a plus
Basic medical terminology
Benefits
Competitive benefits program designed to ensure work/life balance
Company
Hartford HealthCare
Hartford HealthCare is a group of hospitals that offers complete healthcare services including cancer care, rehabilitation and pharmacy.
10001+ employees
H1B Sponsorship
Hartford HealthCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (2)
2023 (4)
2022 (6)
2021 (4)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$150MKey Investors
Connecticut Health and Educational Facilities Authority
2024-04-01Debt Financing· $150M
Leadership Team
Jeffrey Flaks
President & Chief Executive Officer
Bimal Patel
President and COO
Recent News
Hartford Business Journal
2025-12-18
Company data provided by crunchbase