United Abrasives, Inc. / SAIT ยท 1 week ago
Senior Customer Service Agent
Naples, FL
Full-time
Onsite
Senior LevelUnited Abrasives, Inc. is a leader in the abrasives industry with over 50 years of experience in sales and distribution. They are seeking a Senior Customer Service Agent to oversee daily operations, mentor team members, and ensure exceptional customer service standards are met while remaining hands-on with customer interactions and order management.
Industrial EngineeringManufacturingMechanical Engineering
Responsibilities
Provide expert-level, courteous, and efficient customer support via phone, email, and other communication channels. Serve as an escalation point for complex customer issues and ensure timely, professional resolution
Assist in supervising, mentoring, and training customer service team members. Support onboarding, reinforce best practices, and help ensure consistent service standards and department goals are achieved
Oversee accurate order entry and processing. Proactively identify and resolve complex order, shipping, and customer issues while minimizing disruptions and delays
Maintain advanced knowledge of abrasive products, applications, and benefits. Support the team and customers with technical product questions and tailored solutions
Partner with the Customer Service Manager on scheduling, workflow management, performance feedback, and continuous improvement initiatives. Help monitor workload distribution and department efficiency
Qualification
Required
Excellent communication, interpersonal, and telephone skills
Strong computer and order-entry proficiency
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving and decision-making skills
High attention to detail, sound judgment, and consistent attendance
Preferred
Previous leadership or supervisory experience preferred
Desire to coach, mentor, and support team development
Benefits
Health, dental, vision, and prescription insurance.
Paid short- and long-term disability insurance.
Paid life insurance.
11 paid holidays, vacation, sick time, and potential performance bonus.
Excellent retirement profit-sharing plan.
Company
United Abrasives, Inc. / SAIT
United Abrasives, Inc. / SAIT is a privately held company that was established in 1970.
Founded in 1970
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase