NEOGOV · 1 week ago
Customer Service Specialist, Senior
AZ 85132, AZ
Full-time
Onsite
Mid, Senior Level
$36K/yr - $54K/yr
3+ years expNEOGOV is seeking a Customer Service Specialist, Senior to join Pinal County, which has been serving the community for 150 years. The role involves answering phone calls, assisting customers with public records, and ensuring compliance with state regulations and county codes.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Answer all phone calls coming into the main line
Greet and meet customers within
Complete all public records as assigned and answer all emails
Research information in various County databases
Check customer's paperwork for completeness, explain requirements, and assist with completion of application
Check site plan for setbacks and other distances with the use of an engineer scale
Explain zoning and the use that applies per the ordinance to the customer
Enter application information into the computer system with customer
Make copies of the application and the site plan to ensure the other departments see the customer
Maintain absolute confidentiality of work-related issues, customer records, and restricted County information
Acts as a lead position to Customer Service Specialist position
Perform other related duties as required
Qualification
Required
High school diploma or GED equivalent
Three (3) years of progressively responsible general office and clerical experience
Arizona residents must have a valid Arizona Driver's License upon hire; newly established Arizona Residents must have one within 30 days of hire
Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements
Knowledge of Business English, spelling, and arithmetic
Knowledge of clerical and office practices and procedures
Skill in using data processing systems and other office equipment and machines
Ability to follow written and verbal instructions
Ability to communicate effectively orally and in writing
Ability to establish and maintain effective working relationships with employees, other agencies, and the public
Benefits
Paid Vacation And Sick Leave
15 Vacation Days Accrued Annually Starting Day One
After Three (3) Years of Service, 18 Vacation Days Accrued Annually
After Five (5) Years of Service, 20 Vacation Days Accrued Annually
Ten Paid Holidays + One Paid Floating Holiday to Use as You Wish
13 Sick Leave Days Accrued Annually Starting Day One
Paid Sabbaticals Every Five (5) Years
Two-Week Sabbatical After Five Years of Continuous Service
Three-Week Sabbatical After Ten Years of Continuous Service
Four-Week Sabbatical After Fifteen Years of Continuous Service
Four-Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service
Comprehensive Wellness Program
Quarterly Wellness Challenges
Vision Exams and Optometry Events Onsite
Vaccination Clinics
Onsite Mammogram and Prostate Screening Events
Skin Cancer Screening Events Onsite
Biometrics and Health Screening Events Onsite
Financial Health and Retirement Planning Events Onsite & Online
Fitness Resources and Onsite Sessions Like Yoga and Tai Chi
Retirement Plans with Generous Employer Contributions - Guaranteed Lifetime Benefit!
Variety of Top Tier Affordable Medical Plans - Six Different Medical Plans to Choose From
Some Medical Plans with Zero Employee Premium Cost
Dental and Vision Plans
Tuition Reimbursement Program
Alternative Work Schedules
Telehealth
Qualified Employer - Public Service Loan Forgiveness Program - Department of Education
Employee Assistance Program with Ongoing Training & Development Options
Civil Service Leave
Van Pool Options
Short-Term Disability – Employer Paid
Basic Life Insurance - Employer Paid
Flexible Spending Accounts for Dependent Care and Medical Expenses
Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase