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Monarch Communities® · 1 day ago

Lead Concierge

Rehoboth Beach, DE

Full-time

Onsite

Mid Level

$20/hr - $24/hr

Monarch Communities is dedicated to compassion, innovation, and community, focusing on making a meaningful impact on residents' lives. The Lead Concierge oversees the Concierge Team, ensuring excellent first impressions and providing support for sales and marketing efforts, while also managing clerical tasks and maintaining office operations.

Elder CareHealth CareHome ServicesProperty DevelopmentProperty ManagementReal EstateResidential

Responsibilities

Schedules Concierge Team Members to ensure appropriate front desk coverage

Assigns daily task and ensure completion of tasks

Assists the Business Operations Director and Sales Counselor with special projects

Ensures appropriate office supplies are on hand

Coordinates maintenance of all office equipment

Answers and screens all incoming calls in a courteous and professional manner

Receives and processes mail for the community

Maintains and updates log of emergency phone numbers and resident emergency face sheets

Monitors security alarms, resident emergency call system, and front door security

Orders and maintains appropriate office supplies

Assists the Business Operations Director in administrative tasks as assigned

Participates in and attends all in-service training as scheduled

Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures

Other duties as assigned

Qualification

Senior population experienceMicrosoft Office proficiencyInterpersonal skillsClerical supportTeam leadership

Required

High school diploma preferred

Strong interpersonal skills and capable of relating to a variety of people and personalities

Experience working with the senior population

Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications

While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell

An individual in this position will be required to lift or carry weight in up to 25 lbs. The associate must use proper body mechanics