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Playtech · 2 days ago

iGaming Supervisor - (3PM-11PM Shift ) - Bensalem, PA

2999 Street Rd, Bensalem

Full-time

Onsite

Entry Level

$24/hr - $27/hr

1+ years exp

Playtech is the world's largest online gaming software supplier, offering innovative solutions to leading gaming operators. The iGaming Supervisor will oversee live game operations, ensuring compliance with gaming regulations and providing a professional experience for players and live dealers.

B2BEnterprise SoftwareGamingSoftware

Responsibilities

Must be able to adhere to the multi-state Gaming Commission Regulations, PT Services Delaware regulations, and live unit policies and procedures

Supervise and ensure Live Dealers and Shufflers in a live streaming environment are complying with the multi-state Gaming Commission Regulations, PT Services New Jersey, and Live unit policies and procedures

Ensure to correct any Live Dealer and/or Shufflers mistakes promptly in compliance with the company’s policy and procedures

Demonstrate comprehensive mastery of all company-offered games, including the ability to assist with game presentation and shuffling, as needed

Ensure the studio’s operations comply with the policies and procedures and implement new policies and procedures as directed by management

Ensure all live gaming operational reports adhere to the company’s policies and procedures

Monitor and address any technical disruptions in the studio, ensuring immediate resolution in accordance with the company’s procedures and gaming regulations

Collaborate with management to test and evaluate studio and application performance, ensuring optimal functionality for new and existing online gaming operations

Be able to professionally handle and escalate guests’ complaints promptly for any game-related questions according to chat policy

Maintain an exemplary level of professionalism to foster an orderly and positive work environment

Attend educational events, briefings, and sessions required for professional skills improvement and learning the new procedures

Provide essential support to the Site Manager in executing daily operational tasks

Assume leadership in communication and conflict resolution within the scope of the position, addressing inquiries from licensees and players with professionalism and in accordance with company procedures

Fulfill any additional duties as directed by management with the utmost diligence and professionalism